Office Administrator - Apprentice

About the Role

We are looking for a friendly, organised individual to join our office team. You will be the face of the company, liaising with customers, responding to enquiries, answering calls to new and existing customers, resolving issues if they arise. Checking progress of work ensuring customers are given the best customer experience.

Key Responsibilities

• See work through from the initial call to the end of the job, collecting feedback at the end of jobs from customers.
• Support the directors to run the business smoothly.
• Be confident in speaking on the phone with customers in a friendly and professional manner.
• Be confident in dealing with urgent situations and prioritising customers and jobs.
• Be organised and able to work under a little pressure.
• Help manage the team of plumbing and heating engineers, organising and managing the diary and appointments and following up on leads.
• Look at work flow, ensuring engineers have what they need and the routes of their days are planned accurately and efficiently.
• Computer knowledge and experience is crucial in the role as you will be working with a computer system to book appointments, manage the engineers' diaries, create quotations and use our company systems.
• Work alongside a team of plumbing and heating engineers and be supported by our office administrators and the directors of the business in the office.