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Office Administrator Apprentice
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Join Emmaus UK as an Office Administrator Apprentice
Join Emmaus UK as an Office Administrator Apprentice and develop valuable administration, customer service, and organizational skills while supporting a charity that helps people overcome homelessness. You will provide office and team support, manage enquiries, and contribute to Emmaus' mission of helping people rebuild their lives.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Enquiries and customer service
- Act as the first point of contact for all general telephone and email enquiries, creating a professional first impression and ensuring all enquiries are passed to the correct person for further action
- Signposting service-users and potential service users to relevant support services
- Answering queries from stakeholders, including troubleshooting issues and the administration of complaints as per the Complaints procedure ensuring that complaints are recorded and dealt with in a timely manner
Office support
- Support with incoming and outgoing post and any items to be sent by courier when required
- Maintain office supplies and ensure office equipment is in full working order
- Responsible for the purchasing and provision of equipment to staff and new starters, maintaining and updating supply records accordingly
- Ensure compliance with policies and procedures in the office environment such as Health & Safety and Destruction of Confidential Waste
- Managing administrative tasks, including filing and scanning documents
Team administration support
- Providing administration support to EUK teams as required
- Provide support arranging meetings including organising venues and ordering catering and refreshments as required
- Maintaining office contacts and email distribution lists, updating the organisational chart and EUK information documents as required
- Provide administration support to HR including gaining information from new starters and updating internal systems
Where you'll work
Apex House
Calthorpe Road
Birmingham
B15 1TR
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH & CITY COLLEGE BIRMINGHAM
Training course
Business administrator (level 3)
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What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information, and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports, and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports, and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities, and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will attend our Digbeth campus one day a week to complete your off the job training
Essential qualifications
- GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Desirable qualifications
- GCSE in:
- IT (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Other requirements
Due to the nature of the role, candidates must be 18+ due to remote working. You will need a suitable base to work from at home to be successful
Emmaus (pronounced em-may-us) is a movement of charities that empowers people to overcome homelessness. We provide a stable home and tailored, life-changing support for people who are experiencing or at risk of homelessness. By focusing on each person’s strengths, we help people rebuild their lives and work towards the future they want to create.
As part of a nationwide network of Emmaus charities, we provide skills, training, and work experience to help people achieve their goals and regain independence.
Together, we are ending homelessness one person at a time.
https://emmaus.org.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible Office Administrator role at Emmaus UK or progression to any administration or customer service role
The contact for this apprenticeship is:
SOUTH & CITY COLLEGE BIRMINGHAM
Jade Kellegher
jade.kellegher@sccb.ac.uk
The reference code for this apprenticeship is VAC2000049726.
Closes on Thursday 1 October 2026
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