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Office Administrator Apprenticeship
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Join BM Electricals as a Level 3 Business Administrator Apprentice
Gain hands-on experience in a growing electrical and renewable energy business. Develop skills in administration, customer service, scheduling, compliance, purchasing, and marketing while building a strong foundation for a career in business administration.
Wage
- £19,136 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- [Minimum wage rates](opens in new tab)
Training course
- Business administrator (level 3)
Hours
- Monday to Friday 9am - 5:30pm
- Saturday 10am - 4pm
- 46 hours a week
Start date
- Friday 23 October 2026
Duration
- 1 year 6 months
Positions available
- 1
What you'll do at work
- Answering phone calls and responding to emails in a professional manner
- Helping to respond to customer questions and provide job updates
- Booking appointments and helping to organise engineer visits
- Updating customer and job information on the company system
- Helping to keep paperwork, job sheets and records organised
- Supporting the team with filing and document management
- Assisting with staff holiday and absence records
- Helping to keep training and qualification records up to date
- Learning how to maintain records for company vehicles, tools and equipment
- Assisting with ordering materials and communicating with suppliers
- Helping to organise electrical and renewable energy project paperwork
- Supporting the team with compliance and certification records
- Preparing basic documents, letters, spreadsheets and reports
- Helping to keep the office organised and ensure information is easy to find
- Assisting with collecting photographs and information from completed projects for social media and marketing
- Learning how different areas of the business work and gaining experience across administration, customer service and business support
- Taking on more responsibility as your skills and confidence develop
Where you'll work
- 56 Pentland Road
- Slough
- SL2 1TN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
- THE WINDSOR FOREST COLLEGES GROUP
Training course
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Business administrator (level 3)
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[Understanding apprenticeship levels](opens in new tab)
What you'll learn
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Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
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Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
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Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- English & Maths (grade 4/C)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organised and reliable
- Willingness to learn
- Positive attitude
- Good time management
- Confident on the phone
- Good IT skills
- Basic Microsoft Office
About the company
BM Electricals is a growing electrical contractor providing commercial electrical installations, maintenance, testing and compliance services, alongside Solar PV, battery storage and EV charging solutions across London, Berkshire and the South East.
We work with a wide range of customers and projects, giving our team the opportunity to gain experience across different areas of the electrical and renewable energy industry. As a growing business, we offer a supportive environment where apprentices can learn, develop their skills and take on more responsibility as they progress.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Possible permanent employment
Contact information
The contact for this apprenticeship is:
- THE WINDSOR FOREST COLLEGES GROUP
The reference code for this apprenticeship is VAC2000053429.
Closes in 22 days (Friday 16 October 2026 at 11:59pm)
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