Real Energy Limited
Office Administrator
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Administration / Operations
Location: Birmingham
Reports To: Operations Manager / Business Manager
Job Type: Full-time / Permanent
Job Summary
We are looking for a detail-oriented and proactive Office Administrator to support day-to-day operations within our ECO4 grant delivery team. The role involves managing documentation, coordinating with customers and contractors, and ensuring smooth workflow for government-funded boiler and insulation installations across the UK. This is a vital role in maintaining compliance and operational efficiency under the ECO4 scheme.
Key Responsibilities
General Administration
- Handle incoming calls, emails, and queries from customers, surveyors, and installation teams.
- Maintain digital and physical filing systems for customer records, applications, and compliance documents.
- Assist with scheduling surveys, installations, and follow-ups.
- Input and manage data across CRM platforms (e.g., Salesforce, Zoho, HubSpot).
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ECO4 Scheme Support
- Prepare and submit ECO4 grant paperwork (eligibility documents, declarations, proof of benefits, EPC reports).
- Ensure that applications are complete and compliant with Ofgem guidelines.
- Liaise with Retrofit Coordinators, Assessors, and Installers to track job progress.
- Upload and monitor documents on Ofgem and funder portals (where applicable).
Scheduling & Coordination
- Book appointments for surveyors and installers with homeowners/tenants.
- Coordinate diaries and travel schedules for field staff.
- Track job progress from initial inquiry to final installation and sign-off.
Data Management & Reporting
- Maintain accurate records of completed and pending ECO4 jobs.
- Generate weekly and monthly reports on application status, leads, and completions.
- Assist in audits and quality checks with documentation and reports.
Customer Service
- Provide excellent service to applicants during the grant process.
- Follow up on missing documentation or incomplete applications.
- Handle basic complaints and escalate issues to the appropriate team members.
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Skills & Experience Required
- 1–2 years of administrative experience (experience in energy, housing, or construction preferred).
- Knowledge of ECO4 or ECO schemes is highly desirable.
- Excellent attention to detail and organizational skills.
- Strong communication skills (written and verbal).
- Proficient with Microsoft Office, Google Workspace, and CRM systems.
- Ability to multitask and prioritize in a fast-paced environment.
Qualifications
- GCSEs or equivalent required; A-Levels or NVQ in Business Administration preferred.
- ECO4 training or familiarity with PAS2035 roles is a plus.
Benefits
- Competitive salary
- Training on ECO4 compliance and documentation
- 28 days holiday including bank holidays
- Career progression opportunities
- Pension scheme
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