Crown Consultants Ltd
Office Administrator / Project Coordinator
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Office Administrator / Project Coordinator
Crown Tree Consultancy is looking for a confident and reliable Office Administrator / Project Coordinator to join our team in Sowerby Bridge, West Yorkshire. Established in 2008, we have built a strong reputation for delivering clear and comprehensive reports across a wide range of arboricultural matters for both public and private sector clients. If you’re looking for a workplace where your communication skills are valued, your time is respected, and your career development is supported, please read on. To Download this job description click HERE.
What we’re looking for
This is a varied office-based role that supports the operations of our five tree consultants. You will often be the first point of contact for our clients and accompany their project’s unique journey through to completion. Our professional reports are highly specialised and often form part of a planning application, insurance or safety decision. To succeed in this role, you must have impeccable phone manners, be meticulous with customer details and be confident coordinating responses. Computer literacy is also essential for scheduling surveys and managing projects using our dedicated computer software.
Day-to-day responsibilities
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Respond to incoming enquiries
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First point of contact for telephone and email enquiries.
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Understand customer requirements and match these to our services to produce accurate quotations.
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Coordinate tree surveys and prepare reports
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Coordinate consultant diaries to arrange site visits/surveys.
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Prepare data, plans and reports (pre & post survey)
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Maintain job records to ensure report completion (by consultants).
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Ad-hoc office administration
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As a small consultancy, there are ad hoc administrative office tasks (organised by the Office Manager) which this role is expected to participate in.
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Why Join Us?
- We are a small and friendly company that offers flexible working hours and lots of other perks.
- Pay is based on an hourly rate to give our employees more flexibility and to ensure everyone is paid for every hour they work.
- Annual salary reviews. Starting at £13/hr – increasing once fully trained (3 months).
- Generous holiday allowance. Twenty-eight days annual paid holiday, accruing an additional half day each year you work. Plus, an extra day for your birthday!
- Flexible working. Flexibility around occasional/family commitments, and additional unpaid holiday by mutual arrangement.
- Regular bonuses. Investment in your professional growth.
- Annual well-being allowance. Supporting both your professional and personal development.
- Dog-friendly office. Well-behaved dogs allowed upon agreement.
- Employer Pension contribution. Supporting your future financial well-being.
- Supportive team environment. Ongoing training by experienced arboricultural professionals and support from a well-staffed office.
Requirements of the role
- Answering telephone and email enquiries from new and existing clients.
- Discussing what clients need and helping identify the appropriate service.
- Preparing and issuing quotations.
- Scheduling and coordinating tree surveys.
- Monitoring outstanding work and coordinating ongoing projects.
- Keeping clients informed about appointments and project progress.
- Creating and maintaining project records and survey information.
- Helping prepare CAD plans and supporting documents.
- Working with Microsoft Word, Excel and our project management systems.
- General administration in the office.
Who we would like to hear from
Previous office, administration, customer-service or project-coordination experience is a useful asset for this role. Experience in arboriculture, planning, construction, architecture, surveying or another professional consultancy would also be welcomed, but is not essential. The following will help you succeed:
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- Organisation. You’ll often have several bookings, appointments and enquiries moving at once.
- Excellent Communication. Professional, clear, and confident in dealing with clients by phone and email.
- IT Literacy. A thorough working knowledge of Microsoft Office programs is essential, alongside a willingness to learn the required CAD and specialist office software packages which are in regular use at the business (training will be provided).
- Being professional and confident when requesting details. The day-to-day role involves regular correspondence by phone and via email with clients, architects, and Local Authorities; manners, accuracy and attention to detail are essential.
- Being proactive and dependable. Management of your own workload is crucial. The role starts promptly at 9 am, Monday-Friday. The standard day ends at 5 pm, but there is some flexibility on finish time available if required.
- Self-Management Skills. Ability to plan and manage your workload efficiently.
- Fluent English. Essential for report writing and client communication.
How to Apply
If this sounds like the right opportunity for you, we’d love to hear from you! Send us your CV together with a short introduction telling us a little about yourself and why the role interests you.
Send your CV to: info@crowntrees.co.uk
Got questions? Feel free to get in touch and introduce yourself!
We welcome applications from entry-level candidates. If you have a passion for trees and want to work in a supportive, forward-thinking company, this could be your next great career move.
To Download this job description click HERE.
We look forward to hearing from you!
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