Dotdigital
Office and Facilities Manager
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Office and Facilities Manager
About Us
Dotdigital is a thriving global community of passionate, dedicated professionals, committed to collective success. Driven by our core principles of innovation, teamwork, and client-focused solutions, we tackle challenges with a growth mindset. Our collaborative and curious culture fosters meaningful connections and learning opportunities across diverse peers. We encourage knowledge sharing, exploration, and creative ideas to empower businesses through marketing automation and engagement.
Dotdigital is an all-in-one customer experience and data platform (CXDP). We empower marketing teams to exceed customer expectations with highly personalized cross-channel journeys. By unifying, enriching, and segmenting customer data, we break down siloes and streamline decision-making. Our powerful AI capabilities enable automation of deeply personalized experiences across channels: web, email, SMS, WhatsApp, chat, push, social, and ads.
About the Role
We are seeking a part-time Office and Facilities Manager to join our team. Reporting to the Global People Director and collaborating with Legal, Finance and Business Solutions, you will manage offices in London, New York, Cape Town, Melbourne, Sydney, and provide support for shared spaces in other cities. Hands-on and dynamic, the role involves:
- Managing Diverse Locations: Overseeing our growing office portfolio (including London Bridge, Manchester, Southampton) alongside parts of external colocation solutions.
- Workplace and Facilities Compliance: Ensuring adherence to Health and Safety standards, office maintenance, supplier relations, and supporting operational audits. This includes compliance with ISO14001 (Environmental Management) and ISO27001 (Information Security).
- Hybrid Work Support: Managing visits, events, equipment, restocking office supplies, and supporting SECR (Company Reporting) requirements.
Key responsibilities include:
- Daily Office Operations: On-site management of day-to-day tasks including deliveries, security access for employees/visitors, and solely undertaking office cleanup/maintenance where duties apply
- Sustainability Initiatives: Actively contribute to our environmental committee and SECR reporting
- Events & Communications: Logistic readiness for external events (including onboarding offsite locations) and office arrangements
- Vendor & Supplier Coordination: Ensuring accountability for contracts, supplier quality control, and handling employee/service feedback.
- Problem Solving and Operational Efficiency: Leading projects, audits, workspace optimisations, and managing builds/reburdening moves.
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As an Office and Facilities Manager, work alternates primarily between London Bridge HQ (Tuesday-Thursday) with physical visits to other sites as needed.
About You
This role suits professionals with significant experience in multi-location management, prioritizing collaboration and driving innovation. Essential qualifications:
Core Experience:
- Office and Facilities Management: Proven expertise in managing operational logistics for a team, ensuring workplace compliance, maintenance, and employee satisfaction.
- Multi-Site Global Operations: Experience coordinating facilities for employees in a cross-location, hybrid environment.
- Compliance & Risk Management: Adept in ISO27001 (additional preferred but not essential) and Health & Safety legislation. Strong knowledge of risk mitigation and environmental sustainability initiatives.
- Supplier and External Partner Management: Proven track record in managing vendor agreements, budgets, and maintaining high service standards.
- Workspace Support Operations: Knowledgeable in setting up events, onboarding invaliders, equipment management, and stakeholder communication for office coordination.
Technical & Adaptive Skills:
- Management processes and standards: Strategic experience supporting ISO14001 (preferred) and relevant compliance audit prep.
- Project Coordination: Ability to plan and implement structural/functional workplace change projects.
- Diverse Stakeholder Engagement: Capable of liaising with Legal, Finance, People Teams and third parties to resolve conflicts and foster alignment.
- Maturity in Problem Solving: Proactive and resourceful to both manage the workspace and lead key operational improvements.
Interview Process
For this role, you'll experience:
- 15-minute Screening Call with the Talent Team
- Gorilla Test (attention to detail) for expressive textual accuracy
- Interactive Zoom Interview (~1 hour) with the Global People Director
- Face-to-Face and Task (London Bridge Offices) with senior leaders + multimedia task
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Professionals who successfully navigate this process will gain a comprehensive understanding of Dotdigital’s outward vision.
Benefits
Embrace a rich benefits package at Dotdigital:
- Competitive Commission & Bonus Structure
- Enhanced Parental and Wellbeing Supports:
- Adaptive Leave Policy
- Paid Additional Wellbeing Days
- Christmas Office Shutdown
- Annual Wellbeing Reward + Supportive Family Policies
- Employee Engagement Programmes: Recognition, Loša Family, and long-service rewards
- Career and Flexibility Opportunities:
- Higher Efficacy with additional paid time off for purchase
- Career Progression through leadership talent programs
- Referral incentives
Authenticity in Our Hiring Process
At Dotdigital, we value meaningful discussions and true empowerment. Our ability to judge competency lies in insight from real interactions. While AI can be a helpful tool, we ask candidates not to use AI-generated content or live AI assistance during any part of the recruitment process.
Our hiring process ensures clear fair play for all. If accidental technical support is needed during application/library releases, please tell us directly upon submission.
Our DEI Commitment
Dotdigital is an equal opportunities employer, dedicated to fairness driven practices. We ensure no enrolment barrier based on:
- Race, Religion, or Belief
- National and Ethnic Origin
- Age (throughout permissibly), Marital Status, Ancestry
- Physical/Mental Disability
- Military Relations/Veteran Status
- Sexual Orientation, Gender Identity, Expression, or Pregnancy
Toggle Accessibility: If you need support or accommodation to complete your application (e.g. text adaption, screen reader, etc.) please contact us directly to discuss how we may best assistance your unique dialogue.
Legal Disclosure: We accept directly applications by the role applicants, not through agencies or third-party intermediaries. Responsibilities for applications by brokers/recruiters will be considered as unsolicited approach under data protection laws.
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