Site Presentation & Housekeeping

• Prepare the site ahead of visits from participants, sponsors and auditors, keeping rooms and shared areas presentable and audit-ready.
• Maintain a clean, safe and welcoming reception area.
• Keep files, cupboards and storage areas organised and clearly labelled.
• Take ownership of general kitchen upkeep and tidiness of shared staff areas.
• Monitor and escalate site issues (full bins, faults, spillages) promptly.
• Coordinate minor repairs and maintenance, liaising confidently with contractors, tradespeople, landlords and building management.
• Arrange services and small jobs on behalf of the site (e.g. IT repairs, minor building works, appliance repairs), obtaining quotes and following through to completion.
• Support facilities services such as recycling, waste collection and cleaning.

Stock & Supplies

• Monitor and maintain stock levels of kitchen, office and bathroom supplies, topping up before they run low.
• Reorder supplies manually or via vendor portals, and submit invoices to the accounts team.
• Receive and check deliveries against orders and store goods appropriately.
• Flag repairs, deliveries or additional supplies needed, and follow up until resolved.
• Support the Site Manager with device requests and onboarding essentials for new joiners.

Clinic & Operational Support

• Support turnaround of clinic and therapy rooms between participant visits.
• Carry out off-site collections and purchases needed for clinic days (refreshments, consumables, urgent items).
• Manage and file receipts for site purchases, ensuring accurate reconciliation and timely submission to accounts.
• Complete non-clinical photocopying, scanning, filing and postal tasks.
• Receive and sign for deliveries and couriers, including study-related shipments, notifying the relevant team promptly.
• Provide practical and administrative support so clinic sessions start on time and run without interruption.
• Be a visible, approachable presence on busy clinic days, anticipating needs and resolving problems as they arise.
• Support the organisation of staff events — team socials, quarterly events, all-hands meetings — including venue and catering bookings, supplies, and setup/clear-down.
• Take on other reasonable duties as directed by the Line Manager, as the role develops over time.

Training

• Complete mandatory training as outlined by Clerkenwell Health, including refreshers where needed.
• Attend training agreed during Personal Development Reviews, both internal and external.
• Undertake training provided by Trial Sponsors and external scientists to support service improvement.

What We’re Looking For

Essential

• Educated to at least GCSE/A level, with fluent English.
• Experience in a reception, front-of-house, office assistant or similar customer-facing role.
• A confident, assertive manner — able to give clear instructions and take ownership of the site environment.
• Basic understanding of confidentiality and data protection requirements.
• Good working knowledge of Microsoft Office and general office IT.
• Well organised and practical, able to prioritise competing tasks with minimal supervision.

Desirable

• Previous experience in a clinical research, healthcare or other regulated environment.
• Awareness of Good Clinical Practice (GCP), or willingness to undertake GCP training.
• Experience ordering supplies and liaising with vendors, contractors or facilities providers.
• Experience handling petty cash, receipts or expense reconciliation.
• Basic first aid, fire marshal or health and safety training.
• Experience supporting audits or inspections in a site or office setting.
• Experience organising staff events, socials or team activities.

What We Offer

• A varied, hands-on role at the heart of a pioneering clinical research organisation.
• The chance to build genuine site operations experience within a regulated, mission-led environment.
• A supportive team of experienced clinical research professionals.
• Exposure to pioneering research in mental health and CNS conditions.

If you’re a confident, hands-on individual looking to build genuine site operations experience and play a key role in pioneering mental health research, we’d love to hear from you.