Office Assistant and Care Coordinator

Company Description

Our office was established in 2020 as part of UK's #1 rated Home care brand which has a network of 250+ office across the UK and with presence in 12 countries. With a mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth, this role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. We are a young Home Instead office with opportunities to grow that will present itself to the right candidates

Job Description

Job Purpose

To perform a wide variety of administrative and care management duties in a timely manner to support the smooth running of care operations. To co-ordinate activities effectively and efficiently in order to provide the highest quality service to clients.

The Role

• Responsible partly for aspects of office administration activities whilst being reactive to the needs of the business.
• Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate.
• Coordinating care packages, related communications and client requests.
• Maintain effective systems ensuring that all filing and databases are kept up to date.
• Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
• Participating on-call rota and handover.
• Support the recruitment and pre-employment checks processes where appropriate.
• Coordinate Care Professional retention activities such as newsletters, Care Professional of the month /quarter etc.
• Support projects and IT initiatives where appropriate.
• Control the office supplies and make sure they are in accordance with office needs.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Ensure all role-related filing and data are up to date
• To undertake any support or admin duties as required by the Franchise Owner or Care Manager
• Be flexible to meet the demands of the business including participating in an on-call rota. Which means it may require you to support team members emergency situations
• Processing job applicants and booking in for interview.
• Supporting Networking in the local community and supporting marketing activities.
• Care scheduling.
• Accountable for invoicing and payroll administration including entering billing hours and expenses.
• Support special projects and IT initiatives where appropriate.