Confidential
Office Lead/ Partner
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The Role
The Office Lead is responsible for the day-to-day leadership, operational management and overall effectiveness of one of the offices in the Global firm network. The role ensures a high-performing, collaborative, and client-focused environment that supports the firm’s strategic objectives, people agenda, and operational excellence standards.
The Office Lead acts as a key liaison between cross island Partners, client service teams and business support functions, driving consistency, engagement, operational efficiency and a positive employee experience across the office.
Responsibilities/ Requirements
Office Leadership & Operations
- Oversee the smooth and efficient day-to-day operation across multiple member firms
- Increase the overall local presence and positioning in Guyana
- Ensure the office environment reflects professional standards, culture and client experience expectations
- Lead and coordinate office-wide initiatives, operational priorities and administrative activities
- Monitor operational processes and identify opportunities for continuous improvement and increased efficiency
- Support business continuity, health and safety, facilities coordination and risk management activities
People Leadership & Culture
- Foster a positive, inclusive and high-performance culture aligned with the business
- Provide leadership, coaching and guidance to administrative and operational support teams
- Support employee engagement initiatives, wellbeing activities and internal communications
- Partner with HR and leadership teams on workforce planning, onboarding, employee relations and talent initiatives
- Act as a trusted point of contact for employees across the office
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Stakeholder Management
- Build strong relationships with Partners, Directors, Managers and support functions
- Collaborate across service lines to ensure effective communication and operational alignment
- Coordinate with regional and group-level teams on strategic initiatives and operational priorities
- Support leadership in implementing firm-wide policies, procedures and change initiatives
Client & External Experience
- Help ensure a professional and seamless experience for clients and visitors
- Support the coordination of internal and external events, meetings and stakeholder engagements
- Maintain high standards across office presentation, hospitality and service delivery
Financial & Administrative Oversight
- Assist with office budgeting, expense monitoring and vendor management
- Support procurement and facilities-related expenditure oversight
- Ensure operational activities are delivered within agreed budgets and timelines
Governance & Compliance
- Ensure adherence to firm policies, regulatory requirements and operational procedures
- Support risk management, confidentiality and data protection standards
- Coordinate office compliance activities where required
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Experience
- Significant experience in office management, operations, administration or business support leadership
- Experience within professional services, financial services or a corporate environment preferred
- Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced environment
- Experience leading teams and driving operational improvements
Skills and Attributes
- Strong leadership and interpersonal skills
- Excellent organisational and project coordination abilities
- Strong communication and stakeholder management capability
- High attention to detail and problem-solving skills
- Ability to work independently while collaborating effectively across teams
- Strong judgment, professionalism and discretion
- Collaborative and approachable leadership style
- Proactive and solutions-oriented mindset
- Resilient and adaptable in a dynamic environment
- Strong commitment to service excellence and team success
- High level of integrity and professionalism
Qualification
- Bachelor’s degree in Business Administration, Management, Human Resources or a related field preferred
- Relevant professional qualifications are advantageous
To Note
This role is for a Global firm managing one of the new firm offices in Guyana, therefore this role will require the successful candidate to work onsite in Guyana.
Full relocation and immigration support will be provided.
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