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Office & Logistics Assistant Apprentice
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To provide exceptional support to both internal sales teams and warehouse operations. This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery.
Internal Sales & Customer Support (Approx. 60%)
- First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members
- Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system
- Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff
- Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records
- After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries
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Warehouse & Logistics Operations (Approx. 40%)
- Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies
- Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks
- Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit
- Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area
- Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines
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