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Office & Logistics Assistant Apprentice
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To provide exceptional support to both internal sales teams and warehouse operations.
This hybrid role is designed to give the apprentice a 360-degree understanding of EMAS Electric Ltd, tracking the customer journey from the initial sales inquiry right through to product dispatch and delivery.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Internal Sales & Customer Support (Approx. 60%)
- First Point of Contact: Answering incoming phone calls and emails from trade and retail customers, routing inquiries to the right team members
- Order Processing: Accurately entering customer orders and quotes into the company’s ERP/sales system
- Query Resolution: Handling basic product, pricing, and stock availability inquiries with support from senior staff
- Account Support: Assisting the sales team by setting up new customer accounts and maintaining clean data records
- After-Sales Service: Keeping customers updated on order statuses, delivery tracking, and handling initial logistics queries
Warehouse & Logistics Operations (Approx. 40%)
- Goods Inward: Assisting with receiving deliveries from suppliers, checking stock quantities against delivery notes, and reporting discrepancies
- Inventory Management: Booking incoming electrical stock into the system and helping with regular stock takes and bin checks
- Order Picking & Packing: Accurately picking electrical components from warehouse locations and packing them securely to ensure safe transit
- Dispatch & Couriers: Preparing packages for courier collection, printing shipping labels, and maintaining a tidy dispatch area
- Health & Safety: Adhering strictly to warehouse safety regulations, including manual handling guidelines
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Where you'll work
SCHOTT HOUSE
DRUMMOND ROAD
STAFFORD
ST16 3EL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEWCASTLE AND STAFFORD COLLEGES GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Number skills
- Team working
- Adaptability
Other requirements
Successful candidate must be happy to transition from a desk-based sales role to a physical warehouse environment
Electrical component manufacturer, based in Turkey with a warehouse and sales office in Stafford for the UK.
https://www.emaselectric.com/en (opens in new tab)
Company benefits
- Generous annual leave allowance plus Bank Holidays
- Enrolment into the company pension scheme
- On-site parking at our Stafford facility
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Could lead to a permanent position for the right person
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
apprenticeships@nscg.ac.uk
01782 254287
The reference code for this apprenticeship is VAC2000052696.
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