We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.

Role Overview

The primary purpose of the Office Manager role is to ensure the smooth, safe, and professional day-to-day operation of the office, acting as the first point of contact for visitors and supporting colleagues by maintaining an efficient and well-run working environment.

This individual will be able to build strong relationships with colleagues and demonstrate our business values and culture.

Key Responsibilities

Front of House

• Provide front-of-house reception services, including meeting and greeting visitors in a professional and welcoming manner
• Act as a central point of contact for office-related matters and ad-hoc enquiries
• Manage incoming and outgoing post and deliveries, including receiving, organising, and distributing items
• Manage and respond to correspondence, including letters, emails, and monthly legal risk report searches

Office Management

• Oversee the day-to-day running of the office, ensuring it is organised, functional, and welcoming
• Support key stakeholders with meeting room bookings and general administration
• Coordinate office activities and prepare spaces for meetings through Condeco room booking system, events.
• Facilitate meetings and organise catering and lunches (including customer, board, and committee meetings)
• Greet and induct new starters, including welcome walks and building access setup
• Order and manage office stationery, supplies, staff baby hampers, and staff equipment requests
• Raise purchase orders and process supplier invoices
• Maintain accurate office procedures, visitor guidance, and documentation
• Monitor office cleanliness, temperature, and equipment (e.g. coffee machine, air conditioning)
• Maintain access control systems, issue passes, monitor entry logs, and produce reports to support SECR and sustainability improvements
• Maintain organised files, logs, records, and databases, including expense tracking
• Support business communications, billing queries, ordering, and shipping/post requests
• Organise office engagement initiatives, events, and marketing support, including monthly office events and baby hampers

Facilities Management

• Ensure compliance with health and safety requirements for office facilities
• Liaise with suppliers, contractors, landlords, and service providers to manage facilities and resolve general premise issues promptly and are maintained to a high standard
• Log permits and licences required for office works
• Support annual health and safety surveys, audits, risk assessments, and first-aid and fire safety checks, including coordinating facilities providers and compliant testing
• Attend required training and act as a First Aider and Fire Warden

Supporting SLT

• Work closely with colleagues to provide effective support to SLT and key stakeholders
• Manage internal meeting room bookings when SLT are in the London office and support hybrid meetings (including Teams and boardroom technology)
• Prepare meeting documentation, including printing, copying, binding, and support the quarterly review process
• Book venues, travel, accommodation, and refreshments for meetings and events
• Provide high-level business and administrative support, logging executive leave, and maintaining risk and action logs

Requirements

• Front of house skills
• Organised and strategic planner with the ability to work on own initiative.
• Comprehensive eye for detail
• Excellent communication skills – Verbal and written communication skills
• Proven organisational experience.
• Ability to prioritise workload, managing time effectively and efficiently
• Proficiency in using Microsoft Office software packages (Teams, Outlook, Word, Excel)
• First Aid qualified (Desired) (Training will be provided)
• Fire warden Qualified (Desired) (Training will be provided)

Our Values

Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day.

• About: We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are:
  • Visionary - We innovate and break old habits, thinking big and pushing boundaries together as one team
  • Inclusive - We value each other’s differences and work to see people for who they really are
  • Dynamic - We are flexible and fast, cutting through complexity and never accepting second best
  • Authentic - We are honest and genuine, what you see is what you get

Benefits

We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application.