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About the Role
The Office Manager / Receptionist is responsible for the smooth, safe, and efficient day-to-day running of the London office, supporting approximately 150 employees and delivering a professional workplace experience for employees, visitors, and contractors.
Acting as the central point of coordination, this role oversees office operations, facilities, suppliers, and workplace services, ensuring a well-maintained, compliant, and productive working environment. The role also supports employee engagement, wellbeing, and business continuity through the effective management of office activities, health & safety requirements, and workplace initiatives.
This is a permanent position based in our London office, 5 days a week.
Key Responsibilities
Office Management & Administration
- Act as the main point of contact for office suppliers and service providers, including cleaning, catering, utilities, postal services, maintenance providers, and landlords.
- Manage the office switchboard, ensuring calls are handled professionally and efficiently.
- Welcome visitors, contractors, and guests, ensuring adherence to security and visitor management procedures.
- Coordinate visitor and employee inductions, maintaining accurate records and access permissions.
- Oversee the presentation, maintenance, and day-to-day operation of the office, including reception, meeting rooms, kitchens, breakout areas, and communal spaces.
- Manage office space planning, desk allocations, meeting room bookings, occupancy levels, and office moves.
- Monitor and replenish office supplies, stationery, kitchen consumables, and workplace essentials while maintaining cost-effective purchasing practices.
- Raise purchase orders, process invoices, and support budget administration activities.
- Coordinate incoming and outgoing mail, courier deliveries, and package distribution.
- Support the planning and coordination of internal meetings, events, and employee activities.
- Maintain office procedures, records, and contact databases.
- Provide general administrative support across multiple business functions.
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Facilities, Compliance & Health & Safety
- Take ownership of office compliance requirements, ensuring all statutory and company obligations are met.
- Maintain accurate compliance records, documentation, and audit-ready information.
- Support Health & Safety activities including workplace inspections, risk assessments, DSE assessments, accident reporting, fire safety arrangements, and contractor management.
- Act as a Health & Safety Champion, supporting first aid provision, fire wardens, emergency evacuation drills, and workplace safety initiatives.
- Work closely with the Facilities Management team to coordinate maintenance activities and contractor performance.
- Participate in internal and external audits relating to facilities, compliance, and workplace operations.
- Support business continuity planning and emergency preparedness arrangements.
- Drive sustainability initiatives, including recycling programmes, waste management, and environmental objectives.
Employee Experience
- Support employee onboarding and workplace induction activities.
- Assist with employee engagement, wellbeing, and workplace experience initiatives.
- Create and maintain a positive, inclusive, and professional office environment for employees, visitors, and contractors.
What You'll Bring
- Previous experience in an Office Manager, Facilities Coordinator, Reception Manager, Workplace Coordinator, or similar role.
- Experience managing external suppliers, contractors, and service providers.
- Front-of-house and visitor management experience.
- Experience operating a switchboard or handling high volumes of calls.
- Knowledge of purchase orders, invoicing, and budget administration.
- Experience supporting multiple teams within a busy office environment.
- Exposure to Health & Safety and compliance processes would be advantageous.
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Skills
- Exceptional organisational and multitasking abilities.
- Strong communication and interpersonal skills.
- Professional, customer-focused, and approachable manner.
- Proficiency in Microsoft Office, including Word, Excel, Outlook, and Teams.
- Excellent attention to detail and record management skills.
- Ability to prioritise workload and work independently.
- Strong problem-solving capabilities and a proactive approach.
- Understanding of workplace compliance and Health & Safety requirements.
- Financial awareness with a cost-conscious mindset.
- Ability to build effective relationships with stakeholders, suppliers, and colleagues.
- Passion for creating an outstanding workplace experience.
Why work for Bureau Veritas?
Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging culture, where individuals are given the opportunity to fulfil their true potential. After all, we have been certified as a UK Top Employer for the last nine years in a row.
At Bureau Veritas you can benefit from a busy and varied client-facing environment, working with market leaders across a wide range of sectors including but not limited to: Food manufacturing, Chemical manufacturing, Banking, Retail, Logistics, Power and Utilities including Nuclear, Automotive, Public Sector, Mobile Plant, Emergency Services, Transport, and Construction.
We pride ourselves on our partnership approach, which means you will be encouraged to develop strong client relationships - combining technical know-how with service excellence to exceed your clients’ expectations.
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