Office Manager

This role is based full-time in our London office, reporting into the Operations Manager.

What you'll be doing

• Take overall ownership of the day-to-day operation and experience of our London office.
• Set and maintain clear workplace standards, processes and service levels.
• Manage relationships with building management, landlords and external suppliers, ensuring services are reliable, cost-effective and delivered to a high standard.
• Own office supplier contracts, renewals and service reviews, identifying opportunities to improve quality and control costs.
• Manage the office budget, monitor expenditure, process invoices and provide clear reporting on workplace costs.
• Oversee health and safety, security, office access and workplace compliance, ensuring all required procedures and records are maintained.
• Act as the main point of escalation for office-related issues, taking responsibility for resolving problems quickly and effectively.
• Anticipate the changing needs of the London office and develop practical plans to support future growth.
• Lead workplace projects and improvements from planning through to delivery.
• Own the delivery of company events, team socials and offsites, managing logistics, suppliers and budgets.
• Oversee the workplace elements of onboarding, partnering with People and IT to ensure new joiners have the equipment, access and support they need from day one.
• Partner with People, IT, Finance and Operations to improve processes across the employee lifecycle.
• Create and maintain clear office guidance and documentation so responsibilities and standards are understood.
• Build and nurture an inclusive, energising and collaborative office culture.

This role will be a great fit if you:

• Have proven experience owning office, workplace or business operations, ideally within a fast-growing company.
• Are confident managing suppliers, contracts, budgets and external relationships.
• Have experience maintaining high standards across facilities, health and safety, security and office access.
• Are highly organised and able to manage several priorities, projects and deadlines at once.
• Take ownership of problems and follow them through to a clear resolution.
• Are proactive and solutions-focused, with the judgement to anticipate what the office and team will need.
• Have excellent written and verbal communication skills and are comfortable working with people at every level of the business.
• Can handle sensitive information with discretion and sound judgement.
• Stay calm under pressure and adapt quickly when priorities change.
• Enjoy being hands-on while also improving the processes and systems behind the work.
• Take pride in creating a welcoming, professional and high-performing workplace.
• Have a strong interest in fintech, tokenisation and being part of a high-growth scale-up.

How we support you:

• Competitive salaries with regular reviews that reflect your impact, performance, and progression.
• Generous stock options so you directly share in the company’s growth and long-term success.
• Premium private healthcare to support your physical wellbeing.
• 26 days of annual leave, plus your birthday off, and regional bank holidays - with flexible leave so you can take time off when you need it.
• An enhanced parental leave policy to support you and your family at every stage.
• A MacBook, screens, and any additional equipment you need to perform at a high level.
• Access to salary sacrifice schemes covering childcare, groceries, EV cars, tech, pensions, bikes, and subscriptions.
• Modern, centrally located offices in London, Belfast, Dundalk, and Dubai - designed for collaboration and focus.
• An annual learning and personal development budget for training, exams, certifications, and qualifications - whatever helps you move forward.