Ann's Home Care Ireland
Office Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Office Manager
Permanent position based in our Cullybackey Office
About The Company
Ann’s Home Care are a family run company with over 30 years experience in the provision of quality care services in Northern Ireland.
We are looking for an enthusiastic, self-motivated Office Manager to join our growing Northern Trust team and facilitate the expansion of the company and its services.
If you are excited about the prospect of making a real difference to people’s lives and being part of a growing healthcare company, then this is your chance.
Position Summary
The Office Manager will play a key leadership role in overseeing the effective delivery of high quality domiciliary care services across a defined region. This includes direct line management and support of a team of Area Managers, while also taking operational responsibility for their own allocated area of services.
The role ensures that care services are compliant, person-centred, and responsive to the needs of service users. The Office Manager will drive performance, promote quality assurance, and provide strategic leadership to maintain the highest standards of care and service delivery.
The candidate should have the passion, vision, dedication, and determination to continue building a high quality service that places our clients at the heart of everything we do.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Provide leadership, guidance, and operational oversight to Area Managers within the region.
- Support, monitor, and mentor Area Managers to ensure service performance meets regulatory and internal standards.
- Take direct responsibility for managing and supporting services within the Regional Manager’s own designated area.
- To actively participate and supervise in the delivery of care to service users to ensure that their physical, social, intellectual and emotional needs are met whilst ensuring dignity, choice, independence and respect
- Monitoring and Mentoring of New Staff:
- Oversee the induction, training, and ongoing support of new staff across the region to ensure consistent quality and adherence to company standards.
- Referral Management:
- Manage and oversee new client referrals, ensuring timely assessments, appropriate service matching, and smooth onboarding into care services.
- Client Care Plan Development:
- Support the creation, review, and update of person-centred care plans, ensuring they are comprehensive, compliant, and reflect the individual needs of each service user.
- Complaint Management:
- Lead the investigation and resolution of complaints in a professional and timely manner, identifying learning opportunities and ensuring service improvements are implemented.
- Monitoring of Client Satisfaction:
- Regularly assess client feedback and satisfaction levels through surveys, reviews, and direct engagement, using findings to improve service delivery.
- Rota Allocation and Guaranteed Hours Management:
- Oversee effective rota planning across services, ensuring coverage aligns with contractual obligations, and guaranteed hour contracts are managed fairly and efficiently.
- Accurate Documentation and Reporting:
- Ensure all incidents, complaints, and key events are accurately documented, reported, and analysed in line with organisational policy and regulatory requirements.
- Updating of Management Information Systems:
- Maintain accurate and up-to-date records within internal management systems, supporting operational oversight and strategic decision-making.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential Requirements
- Highly motivated manager with a minimum of 5 years leading a team of care staff
- Be proactive with excellent communication, negotiation, problem solving and decision-making skills
- Proven planning and organisational skills
- Flexibility to assist outside of office hours (evenings/weekends on rota basis)
We reserve the right to enhance the criteria at shortlisting stage
Ann’s Home Care are an Equal Opportunities Employer
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London