CleanMy Ltd
Office Support & Marketing Administrator
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About CleanMy
CleanMy is a friendly, family-run business and a leading independent supplier of cleaning, hygiene, janitorial and PPE products. Based in Hereford, we've been supporting businesses since 1970 and pride ourselves on great customer service and a friendly, supportive working environment.
The Role
We're looking for an organised, enthusiastic person to join our team in a varied Office & Marketing Support role.
This is a great opportunity for someone looking for a role they can really develop and grow into. You'll work across different areas of the business, supporting our sales and marketing teams as well as helping with general customer service and administration.
A key part of the role will be supporting our marketing department with the ongoing maintenance of our website and product information. This could include adding and updating products, maintaining product descriptions and specifications, uploading technical documents and helping make sure the information our customers see online is accurate and up to date.
You'll also help our sales team with customer enquiries, orders and administration, and look after a small portfolio of existing customer accounts.
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There will be opportunities to become more involved in sales and account development if that's something you enjoy, but it isn't a requirement.
Most importantly, we're looking for someone with the right attitude who wants to learn. As you gain experience and we discover where your strengths and interests lie, there will be plenty of opportunity for the role to develop.
What You'll Be Doing
- Supporting the marketing team with website and product maintenance
- Adding and updating products, descriptions, images and specifications
- Uploading and maintaining product data sheets and technical information
- Helping ensure website information is accurate and consistent
- Assisting with spreadsheets, product data and marketing administration
- Supporting marketing projects and campaigns when required
- Answering customer calls and emails
- Taking and processing customer orders
- Helping customers with product and order enquiries
- Supporting the sales team with day-to-day administration
- Maintaining accurate customer and product information on our systems
- Looking after a small portfolio of existing customer accounts, keeping in regular contact and helping with their orders and product requirement
- Helping with general office administration and supporting other departments during busy periods
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We're not looking for someone who already knows everything. We'll provide training on our products, systems and processes, and as your knowledge and confidence develop, so can the role. For the right person, there could be opportunities to become more involved in areas such as:
- Website and e-commerce
- Digital marketing
- Product management and content
- Customer account management
- Sales support
- Marketing campaigns and promotions
- Reporting and data analysis
- Other projects across the business
Hours per week: 32.5
Schedule: Monday–Friday, 9am–4pm, with a 30-minute unpaid lunch.
Pay: From £22,308.00 per year
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