The University of Salford
Omni-Channel Digital Experience Manager
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Job Info
Job Identification
994
Posting Date
08/14/2026, 07:22 AM
Apply Before
08/27/2026, 10:55 PM
Job Schedule
Full time
Contract Type
Permanent
Duration of FTC
N/A
Salary
From £47,389
To £56,536
DBS Required
No
Driving Required
No
Skills Premium
N/A
Organization
Student Experience and Support, University of Salford
Job Location
Salford, United Kingdom (Hybrid)
Key Responsibilities
- Collaboration and Team Leadership: Work across askUS as the University’s single front door for student enquiries and specialist service teams.
- Cross-functional Collaboration: Work closely with customer-facing teams, technology colleagues, product owners, data specialists, content owners, and suppliers.
- System and Process Support: Ensure systems and processes support a joined-up, end-to-end experience.
- CRM and Knowledge Management: Strengthen consistent CRM use, knowledge management, self-service, automation, and proactive support.
- Customer Service Improvement: Use insight to reduce avoidable contact and improve service quality.
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What's in it for you?
- Competitive Salary: With an excellent pension scheme.
- Generous Leave: 32 days leave, plus bank holidays, additional time off at Christmas, and the opportunity to buy even more.
- Flexible Working: Support for a culture of flexible and agile working.
- Community: A real sense of belonging in a diverse and inclusive environment.
- Wellbeing Support: Services and facilities dedicated to mental and physical health, including an Employee Assistance Programme, counselling, and sports facilities.
- Campus Benefits: Our Peel Park campus offers lots of green spaces and great transport links.
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About Us
Join Us Here in Salford
Be part of one of the UK’s fastest-growing universities. At Salford, you’ll find a career that works for you, with:
- Flexible working
- Great benefits
- Generous annual leave
- Continuous professional development
Our Values
- We value diversity in backgrounds and experiences.
- Our difference makes us stronger.
- Together, we share a passion for improving students’ lives.
- Commitment to be Net Zero by 2038.
- Sustainability embedded in all aspects of university life.
A Rewarding Career
At the University of Salford, you’ll join a place to be inspired, connect, and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.
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