Regular international travel and extended periods on board are essential to this role. Flexibility will be required to work in line with sailing schedules and the needs of our cruise-line partners.

Who You Are:

• Several years demonstratable experience working with ELEMIS.
• Excellent knowledge of the ELEMIS brand, products, treatments and service standards.
• A proven sales record, with experience improving conversion, average transaction value and treatment revenue.
• Strong experience within the OneSpaWorld operation and a clear understanding of the on-board spa environment.
• Demonstrable experience coaching, motivating and developing high-performing teams.
• Confidence delivering engaging presentations, workshops, seminars and practical demonstrations.
• Strong analytical skills, with the ability to interpret performance data and translate insights into focused action plans.
• Excellent verbal, written and non-verbal communication skills.
• Strong relationship-building skills and the credibility to influence teams and stakeholders at every level.
• Exceptional planning, organisation and time-management skills.
• The ability to manage multiple priorities and remain calm, adaptable and decisive in a fast-paced environment.
• Advanced proficiency in Microsoft Excel, PowerPoint and Word.
• A collaborative approach, with the ability to share knowledge and work across functions to achieve common goals.
• High attention to detail, professionalism and discretion.
• A genuine passion for creating exceptional guest experiences and continually raising standards.

What we offer you!*

• Generous staff discount on ELEMIS products and spa treatments, plus L’OCCITANE Group brands
• Enhanced parental leave policies
• Income Protection and Life Assurance
• 27 days holiday plus your birthday off
• Company pension scheme
• Employee Assistance Programme
• Cycle to Work Scheme, Season Ticket Loan, and service awards
• Structured leadership and product training programmes
• Ongoing development and career progression opportunities
• A supportive, inclusive environment where you can thrive
• The opportunity to make a visible commercial and leadership impact

Our People Commitments

Justice, Equity, Diversity and Inclusion are central to our People Strategy. We are committed to building a fair, inclusive and respectful workplace where everyone feels they belong and can thrive.

We embed this commitment through inclusive hiring and progression practices, clear policies that promote equity and zero tolerance for discrimination and regular review of our people data to identify and address gaps in representation and experience. We invest in inclusive leadership, equipping our managers with the skills and accountability to foster psychologically safe, respectful and high-performing teams.

We provide channels for open dialogue, including confidential Speak Up mechanisms, to ensure concerns can be raised safely and addressed appropriately. Through ongoing learning, inclusive behaviours and shared accountability across all levels of the organisation, we empower our people to be themselves, innovate and fulfil their potential. Together, we belong.