Helping Hands Home Care
On Call Operator
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Department: Customer Care Hub
Location: Alcester
Compensation: £15.55 / hour
Description
An exciting opportunity to join our fast-paced operations team as a Call Operator to ensure that we deliver an out-of-hours service that is customer-focused and effective in dealing with any emergencies outside of the regular business opening hours.
As an On-Call Operator, you will be part of a team that operates on various shifts between 07:00 - 22:00 for our customers and carers across the UK. You will be responsible for answering telephone calls and dealing promptly and professionally with any issues.
Key Responsibilities
- Provide practical support to all customers and staff
- Ensure that the quality, standards, and efficiency of our service are maintained out of hours
- Manage reconciliation and logging of visits to support timely invoicing and payroll
- Meet performance targets for speed, efficiency, and quality when responding to customer and staff requests
- Liaise with Branch Managers, Care Coordinators, Field Care Supervisors, and third parties to gather information and resolve issues
- Record customer and staff complaints
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About you
You will have experience working in a call center environment and have the willingness to undertake the appropriate training and induction, including systems and data training.
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The ideal candidate will be a natural communicator, have excellent negotiating skills, and have the ability to think and work flexibly. You will also be highly organized, motivated, and passionate about delivering excellent customer service.
Benefits
This position offers the flexibility to work around your own availability and we have early morning, evening, and weekend shift options. In addition, you will also have access to a wide range of employee benefits such as:
- Employee Assistance Programme
- Employee Benefits portal
- Accrual of Annual Leave
- Part-time and work-from-home options
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