Smiths News plc
Onboarding Coordinator
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£25,500 to £26,000 Per annum
Hybrid working - with regular visits to our Swindon Head office while training
Our reputation as the UK’s largest newspaper and magazine wholesaler speaks for itself. Every day, we serve more than 22,000 customers from 34 distribution centres across the country. Behind every nightly miracle is a team of dedicated people carrying out more roles than you realise – we’re the unseen force that delivers. So when we say we’re excited for what the future holds for our customers and colleagues, you can trust we’re as good as our word.
Reporting to the Onshore Solutions Design & Delivery Manager within the Customer Experience Team, this role will support the Recycle vertical. You will co-ordinate the on boarding activity associated with both suppliers and customers of our Recycle service. This role holder will manage the end to end experience ensuring the timely delivery and a customer centric approach at all times.
About the Role
- A thorough understanding of the various recycle service options available and the ability to assign the correct services in alignment with the customers needs.
- Using a pricing matrix provide accurate quotations for future brokers as per their service agreements.
- In depth knowledge of the Smiths News Recycle network and the services available by geographical area.
- Using a variety of company systems manage all administrative duties associated with the onboarding of suppliers and customers of the recycle.
- Set up multiple brokers on the system and manage the communication from initial set up through to BAU.
- Timely management of the key phases associated with the setting up of new customers on the Recycle service using the key trackers used in the business.
- Own and manage all customer comms using the key channels of communication including; phone, email and any future capabilities.
- Accurate completion of company documentation associated with the setting up of brokers and customers
- Provide and maintain monthly reports to support the manual billing of brokers.
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What we can offer you
- Not only do we offer free onsite parking and competitive salary but you’ll also have access to:
- Company funded Health Cash Plan – providing cash back for everyday healthcare costs such as dental, optical and physiotherapy
- 5% match pension
- 25 days holiday plus holiday buy scheme
- 24/7 E-Learning modules, Training and Development opportunities
- Sharesave Scheme, Cycle to work schemes, Health cash plan
- Colleague Assistance Programme & Colleague referral scheme
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About you
- Organised individual that works in a structured manner with good attention to detail.
- Good understanding of excel, word, PowerPoint and working via Teams channels.
- Excellent communication skills and an ability to engage with customers and brokers in line with the company values.
- Self motivated and ability to work at pace in a customer facing environment.
Please note: you must have the right to work in the UK to be considered for this position.
A career with us is a career filled with people, pride, and passion. We rely on each other to get the job done, and we deliver what we say we will. Let’s see if we can rely on you, too. Apply now.
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