Onboarding Coordinator (Northern Ireland - Remote)

About The Company

ThreatModeler Software Inc. is industry’s #1 automated Threat modeling platform. The successful team members will initially support our services clients, where ThreatModeler was awarded a single or multi-year competitive contract. The effort is to perform client implementations, ranging from gathering client requirements for Threat modeling services and rolling out ThreatModeler’s platform across the enterprise.

Purpose of the Role

Customer onboarding managers are a vital customer success position, overseeing client onboarding – possibly the customer journey stage that has the most impact on product adoption, customer retention, loyalty, churn, and overall business development.

The onboarding manager works with the Customer Service Manager (CSM) and onboarding specialists on the team to oversee account setup and implementation, offering product demos / tours and ensuring alignment with stated customer goals and values.

Responsibilities

• Overseeing and managing the customer onboarding process throughout the organisation
• Finding solutions for optimising the customer onboarding process and collaborating with the team to implement them.
• Managing, assigning, and conducting onboarding meetings, product tours, company presentations, and product demos.
• Understanding customer context, overseeing goals, and providing product information to best serve those goals.
• Educating customers and working with the team to optimise their product setup for the quickest path to success.
• Collaborating with the team and creating a process to identify and eliminate roadblocks in the way of customers’ goals.
• Improving product adoption and customer retention and helping foster positive customer relationships that create a loyal customer base.
• Providing materials to help customers learn best practices to better achieve their desired outcomes