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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We are currently seeking an experienced professional to join our team in the role of Onboarding Product Manager.
About the Role
Join our Onboarding team in Retail Banking and Wealth (RBW), where we look after the end-to-end “new to bank” current account onboarding journey across all channels.
Our aim is simple: make it easier for customers to open an account, while delivering the right outcomes for them and for the bank. You’ll use data, insight and a healthy dose of curiosity to spot what’s getting in the way — then turn it into practical improvements we can ship and embed.
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
Responsibilities
In this role you will:
- Use insight and MI to spot friction, drop-offs and risks — then turn them into clear journey improvements
- Improve conversion and customer experience, while supporting strong financial crime outcomes
- Lead pieces of work aligned to our future onboarding strategy for target segments
- Make onboarding better for frontline colleagues supporting customers day-to-day
- Drive acquisition performance in line with the annual operating plan
- Own incident support for account opening journeys, coordinating through to full resolution
- Partner closely with Digital, IT, Risk, Legal, Compliance and Credit Risk to land changes safely
- Track performance and run deep dives to make sure changes deliver measurable impact
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Requirements
To be successful in this role you should meet the following requirements:
- Strong analytical skills — you’re confident getting from “what’s happening” to “what we should do next”
- Experience in product management and/or delivery in a fast-moving environment
- A genuine interest in the current account market and what great onboarding should look like
- Tenacity and curiosity — you enjoy solving messy problems with logical thinking
- Highly organised, with great attention to detail (especially when it really matters)
- Comfortable working with data day-to-day and translating it into actions and outcomes
- A track record of designing customer-led changes that also deliver business results
- Clear communication and influencing skills — you can bring people with you at all levels
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Diversity and Inclusion
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
Accommodations
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
Internal Opportunities
If you are an HSBC Contractor and wish to apply to this role, click here.
To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.
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