Mail Ward
Onboarding Specialist
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Company Description
Mail Ward supports Klaviyo users and email marketers by protecting sender reputation and ensuring cleaner email lists. The platform automatically detects and removes invalid, disposable, and undeliverable email addresses from campaigns. By improving list quality, Mail Ward helps customers increase deliverability, open rates, and overall campaign performance. The company focuses on making email marketing more efficient, reliable, and results-driven for businesses of all sizes.
Role Description
The Onboarding Specialist role at Mail Ward is a full-time hybrid position based in the London Area, United Kingdom, with flexibility for some work from home. In this role, the specialist guides new clients through the onboarding process, from initial introduction through account setup and configuration of Mail Ward’s tools. Day-to-day responsibilities include:
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- Hosting onboarding calls
- Understanding client use cases
- Tailoring setup recommendations
- Ensuring smooth integration with Klaviyo and other email marketing workflows
- Creating and maintaining clear documentation
- Providing product training
- Responding to client questions
- Collaborating with internal teams to improve onboarding processes
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The role focuses on building strong client relationships, driving early product adoption, and helping customers quickly realize value from Mail Ward.
Qualifications
- Strong Client Onboarding and Customer Onboarding skills, with experience guiding new users through setup and adoption of digital products or SaaS tools.
- Excellent Interpersonal Skills and Communication skills, with the ability to explain technical concepts clearly and build trust with diverse stakeholders.
- Solid Analytical Skills to interpret customer data, identify issues affecting deliverability, and recommend practical solutions that improve onboarding outcomes.
- Experience in email marketing, marketing automation platforms (preferably Klaviyo), or deliverability tools is beneficial.
- Ability to work effectively in a hybrid environment, manage multiple client projects, and maintain organized documentation and processes.
- Prior experience in customer success, account management, or implementation roles is a plus.
- Relevant education or training in business, marketing, communications, or a related field is advantageous.
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