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One Stop - Customer Service Assistant
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Customer Service Assistant
We're looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast-paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store's appearance.
As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.
Key Responsibilities:
- Providing excellent customer service
- Stocking shelves
- Processing payments
- Maintaining the store's appearance
- Encouraging customers to give feedback through surveys
- Working across all areas of the store, including online, tills, replenishment, vending, and stock routines
- Ensuring tasks are completed to meet customer needs
- Putting into practice the training received to ensure work is done safely
- Taking part in seasonal, community, and charity events
- Being knowledgeable about store performance and understanding your role in delivering profit
- Ensuring you clock in and out accurately for your shift
- Keeping yourself, colleagues, and customers safe by following security procedures and wearing safety equipment when available
- Following the "think 25" policy when serving age-restricted products
- Responding quickly to assistance calls or interventions on self-service checkouts
- Working in a clean, tidy, and organized manner, keeping aisles clear of congestion
- At certain times, being responsible for running the shift in the absence of the Shift Leader and Store Manager
- Ensuring you follow all training received to keep yourself, others, and the store safe and legal
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- If this store has a Post Office Local, your duties will include the day-to-day operations of the post office. You will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.
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