One Stop - Shift Leader

Role Overview

As a Shift Leader, your role involves:

• Team Coordination: Ensuring the team delivers the best shopping experience for the community.
• Store Operations: Overseeing opening/closing, duty cover, and safety.
• Customer Support: Being the go-to person for operational queries in the absence of the Store Manager.
• Event Management: Assisting in coordinating seasonal, community, and charity events.
• Store Maintenance: Ensuring the store is clean, tidy, and well-presented.
• Product Management: Prioritizing the replenishment of key products and maintaining accurate labeling.
• Customer Service: Prioritizing customer satisfaction, resolving queries, and ensuring a positive shopping experience.
• Team Leadership: Coordinating colleagues, managing queues, and ensuring everyone delivers daily priorities.
• Health and Safety: Adhering to company health and safety routines.
• Communication: Keeping the team informed and looking for ways to simplify operations.
• Keyholder Responsibilities: Attending alarm call-outs and ensuring the safety and security of the store.

Responsibilities

• Coordinate the team for an excellent shopping experience.
• Open/close the store and ensure all decisions prioritize safety.
• Act as the go-to person for operational queries.
• Support the Store Manager in organizing events.
• Maintain store cleanliness and presentation.
• Prioritize product replenishment.
• Ensure point of sale and shelf edge labels are accurate.
• Address overcharges and prevent reoccurrence.
• Manage in-store queues effectively.
• Coordinate colleagues for daily tasks and breaks.
• Be knowledgeable about store operations and improvements.
• Follow health and safety routines.
• Communicate effectively with the team.
• Suggest ways to simplify operations.
• Always prioritize customer satisfaction.
• Resolve customer queries promptly.
• Adjust service to meet individual customer needs.
• Recognize and celebrate excellent service.
• Identify and remove obstacles to great service.
• Resolve colleague queries or escalate to the Store Manager.
• Ensure appropriate staffing and cover for absences.
• Attend alarm call-outs as a Keyholder.
• Monitor and act on internal communications.
• Coordinate colleagues to meet customer and operational needs.
• Balance time between service and replenishment areas.
• Support the Store Manager in managing absence and return-to-work interviews.
• Build relationships with the Area Manager and People Partner.