About the Role

We're looking for a Store Manager to join our team at One Stop, a subsidiary of Tesco. As a Store Manager, you will be working in a fast-paced retail environment where no day is the same.

You will be responsible for the overall daily operations of your store, ensuring efficiency and profitability.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be responsible for

• Leading and line managing a team of Shift Leaders and colleagues in one store, ensuring regular quality time with them on shift.
• Personally knowing all of my colleagues and understanding how people feel about working within my store through talking and listening.
• Leading and enabling a culture where colleague experience is at the heart of everything we do.
• Being curious and role modeling a self-serve culture, confident in using the tools available to resolve any queries and encouraging my team to do the same.
• Leading a culture where we get the basics right first time, ensuring colleagues are trained, have a warm welcome to One Stop, are compliant in all aspects of pay and employment compliance, and colleagues have the tools to do their job.
• Looking after the safety, health, and wellbeing of my colleagues by supporting them to be at work.
• Continually reviewing the shape and capability of my team to ensure our workforce is future fit through inspiring great performance and supporting performance to create a high-performing team.
• Completing all people leadership tasks for my team, including absence management and problem-solving.
• Recognizing my team's contribution and performance and celebrating with them regularly.
• Understanding the resource needs for my store, spotting and developing talent internally and externally, recruiting the best people in the industry, and ensuring my talent pipeline is diverse and inclusive to reflect the community I serve.
• Managing all KPIs for my store, sharing ideas with other Store Managers in my area to maximize growth and profitability.
• Being responsible for the operation of all services in my store, including Post Office Local, EvRi, and vending.
• Implementing business changes and new ways of working in my store.
• Ensuring I resource my store within my labor budget to ensure it remains open for trading and compliant, prioritizing candidate care and following recruitment principles.
• Ensuring customers in my store have a great shopping trip and that our business brings benefit to the local communities through trusted partnerships.
• Coaching my team daily to deliver a great shopping trip and excellent retail store standards.
• Continually reviewing local competitor activity to understand the threats/opportunities and turning my insight into action.
• Ensuring customers and colleagues in my store go home safely every day by leading a robust health and safety culture, reviewing preventable incidents, accidents, and audit performance.
• Supporting my team with completing tasks such as serving customers, replenishment of stock, completing safe and legal routines, as well as my line management responsibilities.
• Being the DPS/Premises holder and responsible for the sale of all alcohol from my store.
• If this store has a Post Office Local, operating and managing all Post Office processes, requiring a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.