Morrisons
Online Manager
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More About The Role
Our Online operations play a huge part in bringing the best of Morrisons directly to our customers' doorsteps. As an Online Manager, you’ll lead a flexible, engaged team to pick, pack, and deliver with care, making sure every home delivery meets the high standards our shoppers expect.
Reporting directly to the Store Manager, you’ll bring a "sleeves rolled up" approach to managing your department, driving order accuracy, and keeping your team supported and motivated through every shift.
In this role, you’ll be on hand to:
- Put customers first: Inspire your team to deliver exceptional service, taking time to review customer feedback, track pick accuracy, and ensure orders are ready on time.
- Lead and develop your team: Take ownership of department scheduling, training, and performance, giving your colleagues the confidence and flexibility to work effectively across different areas.
- Drive performance and standards: Work alongside other store managers to build a supportive, high-performing environment where everyone works with a clear purpose to hit department targets.
- Keep operations on track: Plan resources thoroughly, manage daily routines efficiently, and build strong working relationships with other operating departments across the store.
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More About Our Perks
We value your hard work and commitment, and in return, we provide:
- Generous holiday entitlement
- Discretionary bonus scheme
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities - read more about our Leadership School here
- Subsidised in-store cafe or shop floor ranges
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
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More About You
We're looking for leaders who care about great customer service and want to play an essential part in bringing Morrisons straight to our customers' doors. You'll bring a supportive management style that keeps standards high and brings out the best in those around you.
You'll be the kind of person who:
- Leads and steps up with confidence: Confidently steps in as Manager in Charge, running shifts smoothly, driving pick accuracy, and keeping essential food safety and delivery standards spot-on.
- Builds strong, supportive teams: Communicates naturally, shares knowledge, and handles sensitive situations calmly to find positive solutions for colleagues and line managers alike.
- Listens and adapts: Active listener who acts on customer and colleague feedback to improve order delivery, staying open and flexible to new ways of working.
- Keeps a firm grip on the basics: Takes a practical approach to managing department budgets, keeping a close eye on shrink, waste, and resources to protect store profitability.
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