The Inkey List
Online Operations & FinOps Administrator
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About The INKEY List
At The INKEY List, we believe skincare should be simple. We make science easier to understand, so everyone can make informed choices about their skin.
Since launching in 2018, we've challenged the industry by putting education, honesty and efficacy first. We listen to our community, create products backed by science and never overcomplicate what should be simple.
We Give A Care. About our customers, our community and the people who make The INKEY List what it is. We know our best work happens when people feel supported, trusted and able to be themselves.
About the role
As our Online Operations & FinOps Administrator, you'll play a key role in keeping our Amazon and TikTok Shop channels running smoothly behind the scenes.
You'll work across Online, Finance, Operations, Supply Chain and Creative, making sure our marketplace operations are organised, accurate and well controlled. From supporting product launches and maintaining operational data to managing chargebacks and improving processes, you'll help ensure our teams have the right information to make fast, confident decisions.
This is a fantastic opportunity for someone who enjoys bringing structure to complexity, thrives on solving problems and wants to build their expertise in marketplace operations and eCommerce finance within a fast-growing global brand.
Every role at The INKEY List contributes to making skincare simpler, more accessible and more effective. This one is no different.
What you'll be doing
- Support the day-to-day operations of our Amazon and TikTok Shop marketplaces, ensuring everything runs accurately and efficiently.
- Coordinate operational activities across launches, listings, stock availability, pricing and platform readiness.
- Manage operational trackers, documentation and reporting, ensuring teams have clear visibility of priorities and progress.
- Own the administration of marketplace chargebacks and deductions, working with Finance to investigate, challenge and resolve issues.
- Reconcile marketplace reports with internal systems, identifying discrepancies and helping maintain accurate financial records.
- Monitor platform notifications, operational risks and compliance issues, escalating where appropriate.
- Work closely with cross-functional teams to keep projects moving and remove operational blockers.
- Help improve the way we work by documenting processes, identifying efficiencies and introducing smarter ways of managing operational tasks.
- Use data, reporting and AI tools, including ChatGPT and Microsoft Copilot, to improve accuracy, reporting and day-to-day efficiency.
- Take ownership of your work while continually looking for opportunities to simplify processes and improve outcomes.
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What we're looking for
We're interested in the person as much as the experience.
You'll likely have:
- Around 1–2 years' experience in eCommerce operations, marketplace administration, finance operations or another process-driven role.
- Experience working with Amazon and/or TikTok Shop platforms from an operational perspective.
- Strong organisational skills and exceptional attention to detail.
- Confidence managing multiple priorities in a fast-moving environment.
- Good Excel or Google Sheets skills, including working with large datasets, lookups and pivot tables.
- Experience using ERP systems such as NetSuite is an advantage.
- An interest in marketplace finance, reconciliations, deductions and operational controls.
- A proactive, solutions-focused mindset with a desire to continuously improve processes.
- Strong communication skills and the confidence to collaborate across different teams.
- Curiosity, a willingness to learn and an enthusiasm for developing your knowledge of eCommerce operations.
- Experience using AI tools such as ChatGPT or Microsoft Copilot to improve productivity is a bonus.
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You don't need to tick every box. If you're excited about the role and think you could be a great fit, we'd encourage you to apply.
What you'll get from us
We know great work happens when people feel supported.
Alongside a competitive salary, we offer:
- Hybrid working – giving you the flexibility to balance work and life in a way that works for you.
- Private medical insurance with Vitality – helping you look after your health and wellbeing.
- 25 days' holiday, plus bank holidays – because taking time to recharge matters.
- Your birthday off – celebrate your day, your way.
- Monthly product allowance – so you can enjoy and experience the products you help bring to life.
- Cycle to Work and Electric Car schemes – making more sustainable travel easier.
- Regular team days and a dog-friendly office – because great work happens when people connect (and we're always happy to see four-legged colleagues too!).
- Enhanced Family Policies & Support – We appreciate taking the time off to look after your little one is difficult, so we like to offer a little bit extra support to our new parents.
- Life Assurance
Most importantly, you'll join a team that genuinely cares about each other, our customers and the work we do.
Our commitment
At The INKEY List, we know different perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels welcome, respected and able to do their best work.
If you need any adjustments during the recruitment process, please let us know—we're happy to help.
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