Mobility in Motion
Online Product Assessor
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Overview
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Location: Alfreton, Derbyshire DE55 7RG (close to the train station)
Salary: Competitive
Contract: Full Time, Permanent
Benefits: 23 days holiday plus bank holidays, auto-enrolment pension scheme, Life Insurance cover, Profit related Pay, Free on-site parking, Employee Assistance Programme, Holiday Purchase Scheme and Car Purchase scheme, full training provided.
About the Role
Help customers find the right solution to improve their independence.
As a family-owned business with a growing UK and international presence, we specialise in innovative vehicle adaptations and mobility solutions that genuinely improve everyday life. Our culture is friendly, supportive, and collaborative, with a real focus on helping both our customers and our employees thrive.
At MIM, we're passionate about changing people's lives through innovative mobility solutions. Every day, we help people maintain their independence by understanding their individual needs and providing products that make a real difference.
We're looking for a customer-focused Online Product Assessor to join our Central Sales Team.
The Opportunity
This is a fantastic opportunity for someone with experience in customer service or consultative sales, ideally within the automotive, mobility, or healthcare sectors, who enjoys building relationships, understanding customer needs, and delivering outstanding service.
This isn't traditional sales. It's about guiding customers through an important decision, providing expert advice, and helping them confidently choose the right mobility solution for their lifestyle.
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A Day in the Life and the Impact You'll Make
No two days are the same. You'll speak with customers via video calls, online demonstrations, and telephone consultations, taking the time to understand their individual requirements before recommending the most suitable mobility products.
You'll build trust, answer questions, manage enquiries from start to finish, and work closely with colleagues across the business to ensure every customer enjoys a seamless experience. Every conversation you have has the potential to make a genuine difference to someone's independence and quality of life.
What You'll Be Doing
- Deliver engaging online product demonstrations and virtual assessments, helping customers choose the most suitable mobility solution.
- Build strong customer relationships, managing enquiries from initial contact through to successful order completion and follow-up.
- Provide knowledgeable, consultative advice while maintaining exceptional levels of customer service throughout the buying journey.
- Support the wider Customer Engagement Team with administration, customer records, account management, and ongoing sales activities.
- Continuously develop your product knowledge through training, site visits, and collaboration with field-based demonstrators and installers.
What We're Looking For
We're looking for someone who enjoys helping people, has excellent communication skills, and thrives in a customer-focused environment.
You'll Ideally Have
- Experience within customer service, consultative sales, or customer engagement.
- A background within the automotive, mobility, healthcare, or assistive technology sectors would be highly advantageous.
- Excellent communication skills with the ability to build rapport both over the phone and via video calls.
- Strong organisational and administrative skills with excellent attention to detail.
- A proactive, positive attitude with a genuine passion for delivering outstanding customer experiences.
- Good IT skills and confidence using Microsoft Office and CRM systems.
- A willingness to learn, develop product knowledge, and contribute to continuous improvement.
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Why Join Mobility in Motion
At MiM, you'll become part of a supportive business where your contribution genuinely changes lives. We invest in our people, encourage personal development, and provide an environment where customer care is at the heart of everything we do.
In Return, We Offer
- Competitive salary with on-target earnings of up to £45,000
- Company bonus opportunities
- 23 days holiday plus bank holidays
- Employee Assistance Programme (EAP)
- Life Insurance
- Auto-enrolment Pension Scheme
- Free onsite parking
- Ongoing training and development
- The opportunity to work for a business that genuinely improves people's lives every day
If you're passionate about delivering exceptional customer experiences and enjoy helping people find the right solution, we'd love to hear from you.
Apply today and become part of the MiM team.
No agencies please
Remote working/work at home options are available for this role.
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