The Pauline Quirke Academy of Performing Arts
Online Shop Administrator (Part-Time, Maternity Cover)
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About The Pauline Quirke Academy of Performing Arts (PQA)
The Pauline Quirke Academy of Performing Arts (PQA) is a UK-wide network of performing arts academies providing outstanding extracurricular training for students aged 4–18. Through high-quality tuition in Comedy & Drama, Musical Theatre and Film & Television, PQA empowers young people to build confidence, creativity and life skills in a safe and inclusive environment.
About the Role
The purpose of this role is to fully manage the running of the online uniform and merchandise shop, maintaining controls regarding order fulfilment, stock management and department reporting.
Key Responsibilities
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- Process orders from the online store selling PQA merchandise and uniform
- Pick and pack fulfilment of orders
- Management of stock, including:
- Monitoring individual product stock levels and estimating future sales
- Re-ordering low stock
- Process returns and adjust stock counts
- Periodic stock takes
- Monitoring the shop email inbox and respond to customer queries
- In collaboration with the Head of Marketing, look at new merchandise lines, ordering and promoting them to increase PQA revenue
- Update product lines on stock management system and website content
- Maintain control of all company postage and use of franking machine
- Create weekly and monthly activity reports
- Reconcile stock movements to monthly finances
- Other ad-hoc processes as required.
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Person Specification
Essential Experience & Skills
- Previous experience in shop administration or e-commerce is highly desirable
- Strong skills in Microsoft Office Suite, especially Excel
- Attention to detail and accuracy in financial data management
- Excellent communication skills.
Personal Attributes
- Curious nature with reconciliatory problem-solving skills.
- Adaptable and able to independently prioritise.
Hours
Based on a 24-hour week (days to be agreed, but Tuesday is mandatory)
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