Phase Eight
Online Trading Coordinator
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About the Role
We’re looking for an Ecommerce Trading Coordinator to join our Ecommerce team and support the commercial performance of our website through onsite trading, reporting, merchandising and campaign delivery. This role will play a key part in optimising the online customer journey, using customer insight, data and commercial understanding to help maximise sales opportunities.
What you'll do
- Support the day-to-day trading of the website, ensuring the customer journey is optimised and commercial opportunities are maximised.
- Execute the ecommerce trading calendar in partnership with the Assistant Online Trading Manager and Online Trading Lead.
- Make data-led recommendations across homepage merchandising, categories, campaigns, navigation and promotional areas.
- Analyse product performance, customer behaviour and trading trends to identify opportunities and drive action.
- Monitor and report on key ecommerce KPIs, including Revenue, Conversion Rate, AOV, Sessions, Search Performance and Product Performance.
- Produce weekly trading reports and share performance insights with Ecommerce and wider business stakeholders.
- Coordinate the delivery of campaigns and promotions, ensuring all activity launches accurately and on time.
- Work closely with Creative, CRM, Marketing, Buying and Merchandising teams to deliver trading priorities.
- Manage campaign trackers, briefs and Jira tickets, proactively communicating progress, risks and deadlines.
- Optimise onsite merchandising across desktop and mobile, improving product visibility, search performance and conversion.
- Review and update website content through the CMS, ensuring a seamless and commercially effective customer experience.
- Build strong relationships across the business and contribute ideas that improve trading performance, processes and the online customer journey.
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Who you'll be
- Commercially minded, with the ability to analyse data and turn insights into actionable recommendations.
- Highly organised, with excellent project management skills and the ability to manage multiple priorities in a fast-paced environment.
- A strong communicator who can build relationships and influence stakeholders across different teams.
- Detail-focused with strong Excel skills and confidence working with data.
- Passionate about creating seamless customer experiences and optimising the online customer journey.
- Proactive, collaborative and solutions-focused, with a strong sense of ownership and accountability.
- Eager to learn, develop and grow within a dynamic Ecommerce Trading team.
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What’s in it for you
- It's not just what you can do for us. Throughout we will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
- Generous colleague discount up to 70%
- Up to 28 days holiday entitlement per annum
- Financial and Wellbeing assistance
- Enhanced Maternity package
- Virtual GP service – unlimited access 24/7
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