ELEMIS
Online Trading Executive
London
£35k – £38k/yr
Posted about 18 hours ago
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Department: E-Commerce
Location: Head Office, London Compensation: £35,000 - £38,000 / year
Description
ELEMIS is seeking an Online Trading Executive to support the business during a period of growth. With a recent platform re-platforming, this phase focuses on optimization across the UKI and EMEA regions. Reporting to the Online Trading Manager, this role supports the day-to-day trading and operational delivery of ELEMIS.com, ensuring promotional campaigns, content, merchandising, and product activity are delivered accurately and on time.
The role works closely with E-commerce, CRM, Paid Media, Digital IT, Marketing, Customer Care, and Warehouse teams to optimize onsite performance, maintain strong product availability, and support the achievement of commercial targets.
What Will You Do?
1. Trading and Promotional Execution
- Support the activation of the online trading and promotional calendar.
- Set up, test, and maintain promotional codes, sampling activity, and onsite offers.
- Create robust testing plans to ensure promotions operate correctly before launch.
- Maintain accurate promotional and content calendars, providing visibility to UK and Global teams.
- Log and report on promotional activity, identifying learnings for future campaigns.
- Communicate upcoming promotions and offer details to Customer Care through promotional planners and monthly updates.
- Support in developing exclusive gifts with purchase and collections that differentiate ELEMIS.com and drive customer acquisition and retention.
2. Website Merchandising and Optimisation
- Support the day-to-day merchandising of the website.
- Analyse onsite performance, product trends, and bestseller information to recommend merchandising improvements.
- Help maximize product visibility and availability in line with customer demand, stock levels, and commercial priorities.
- Work with the wider Ecommerce team to identify opportunities to improve product discovery and trading performance.
4. Performance Reporting and Analysis
- Produce and communicate KPI dashboards and trading updates for daily, weekly, and monthly performance reviews.
- Deliver ad hoc and bespoke analysis to support promotional planning and future trading-calendar decisions.
- Evaluate offer and product performance to identify opportunities to improve future campaigns.
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5. Stock and Operational Coordination
- Work closely with the demand planning and warehouse teams to monitor stock availability and support promotional launch requirements.
- Coordinate kit-build schedules, SKU changes, and stock requirements to ensure campaigns launch on time.
- Support the resolution of operational issues relating to dispatch, delivery, packaging, and inventory.
- Proactively flag stock or operational risks that could affect customer experience or trading performance.
6. Competitor and Market Monitoring
- Maintain the competitor analysis tracker, monitoring promotional activity, offers, and key trading activity across relevant beauty competitors.
- Share relevant competitor insights and market trends with the Ecommerce team to support trading decisions.
7. Organisation and Ways of Working
- Manage workload effectively to ensure all campaigns, reports, and operational tasks are completed accurately and on time.
- Maintain a high level of professionalism, creativity, and attention to detail across all work.
- Collaborate effectively with internal teams and proactively communicate risks, dependencies, and changes.
What We Are Looking For:
Online Trading and Promotional Execution
- Ability to set up, test, launch, and maintain online promotions accurately, in line with the trading calendar and commercial objectives.
- Experience managing promotional codes, onsite offers, sampling, and gifts with purchase; maintaining promotional calendars; and creating testing plans that check eligibility, exclusions, offer combinations, and the checkout experience before launch.
Website Merchandising and Optimisation
- Ability to organize and prioritize products and onsite content to improve product discovery, reflect customer demand, and support conversion and sales.
- Evidence of using bestsellers, product performance, stock availability, and commercial priorities to recommend changes to product placement, category pages, and promotional visibility.
- Familiarity with ecommerce merchandising or content-management tools.
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3. Ecommerce Performance Analysis and Reporting
- Ability to produce accurate trading reports, interpret ecommerce KPIs, and translate findings into actionable recommendations for products, promotions, and onsite trading.
- Confidence working with spreadsheets, dashboards, and ecommerce analytics; understanding of revenue, conversion rate, average order value, and units sold; and the ability to explain performance drivers and recommend what to change in future campaigns.
4. Stock and Ecommerce Operational Coordination
- Ability to coordinate stock availability and operational dependencies so that products, kits, and promotional offers are ready to launch and customer orders can be fulfilled effectively.
- Experience monitoring inventory, coordinating kit builds and SKU changes, and working with demand planning or warehouse teams.
- Ability to identify stock and fulfilment risks early, assess their trading impact, and escalate with clear next steps.
5. Competitor Trading Analysis and Commercial Interpretation
- Ability to systematically monitor competitor promotions and trading activity, assess their relevance, and use the findings to inform the website’s trading calendar and offer development.
What We Offer You!
- We operate a Hybrid working model which means working any three days in our Baker Street (London) Head Office and two days working from home. We also operate with flexible working hours, which means core hours are between 10am - 4pm.
- 27 days holiday per year.
- Additional day off for your Birthday!
- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian, and more).
- Annual Bonus.
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance, and more.
- Generous Holiday Allowance, increasing with length of service.
- Company Pension Scheme.
- Healthcare Cash Plan (with Dental).
- Employee Assistance Programme for all Associates and their families.
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
- Much, much more!
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