Stock and Operational Coordination

• Work closely with the demand planning and warehouse teams to monitor stock availability and support promotional launch requirements.
• Coordinate kit-build schedules, SKU changes and stock requirements to ensure campaigns launch on time.
• Support the resolution of operational issues relating to dispatch, delivery, packaging and inventory.
• Proactively flag stock or operational risks that could affect customer experience or trading performance.

Competitor and Market Monitoring

• Maintain the competitor analysis tracker, monitoring promotional activity, offers and key trading activity across relevant beauty competitors.
• Share relevant competitor insights and market trends with the Ecommerce team to support trading decisions.

Organisation and Ways of Working

• Manage workload effectively to ensure all campaigns, reports and operational tasks are completed accurately and on time.
• Maintain a high level of professionalism, creativity and attention to detail across all work.
• Collaborate effectively with internal teams and proactively communicate risks, dependencies and changes.

What We Are Looking For

Online Trading and Promotional Execution

• Ability to set up, test, launch and maintain online promotions accurately, in line with the trading calendar and commercial objectives.
• Experience managing promotional codes, onsite offers, sampling and gifts with purchase; maintaining promotional calendars; and creating testing plans that check eligibility, exclusions, offer combinations and the checkout experience before launch.

Website Merchandising and Optimisation

• Ability to organise and prioritise products and onsite content to improve product discovery, reflect customer demand and support conversion and sales.
• Evidence of using bestsellers, product performance, stock availability and commercial priorities to recommend changes to product placement, category pages and promotional visibility.
• Familiarity with ecommerce merchandising or content-management tools.

Ecommerce Performance Analysis and Reporting

• Ability to produce accurate trading reports, interpret ecommerce KPIs and translate findings into actionable recommendations for products, promotions and onsite trading.
• Confidence working with spreadsheets, dashboards and ecommerce analytics; understanding of revenue, conversion rate, average order value and units sold; and the ability to explain performance drivers and recommend what to change in future campaigns.

Stock and Ecommerce Operational Coordination

• Ability to coordinate stock availability and operational dependencies so that products, kits and promotional offers are ready to launch and customer orders can be fulfilled effectively.
• Experience monitoring inventory, coordinating kit builds and SKU changes, and working with demand planning or warehouse teams.
• Ability to identify stock and fulfilment risks early, assess their trading impact and escalate with clear next steps.

Competitor Trading Analysis and Commercial Interpretation

• Ability to systematically monitor competitor promotions and trading activity, assess their relevance and use the findings to inform the website’s trading calendar and offer development.

What We Offer You

• We operate a Hybrid working model which means working any three days in our Baker Street (London) Head Office and two days working from home.
• We also operate with flexible working hours, which means core hours are between 10am - 4pm.
• 27 days holiday per year.
• Additional day off for your Birthday!
• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more).
• Annual Bonus.
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more.
• Generous Holiday Allowance, increasing with length of service.
• Company Pension Scheme.
• Healthcare Cash Plan (with Dental).
• Employee Assistance Programme for all Associates and their families.
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards.
• Much, much more!