GBV Ltd
Onsite Engineer
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π Onsite IT Support Engineer β 2nd Line | Leeds
π Seacroft, Leeds β Onsite
π Company Car + Fuel Card
π Local travel β typically within a 30-mile radius
πΌ Permanent
Are you an experienced 2nd Line IT Support Engineer who enjoys getting hands-on, taking ownership of technical problems and working directly with users?
We're partnering with a large, growing UK organisation looking for an Onsite IT Support Engineer to provide high-quality technical support across its Leeds-area operations.
Based primarily from Seacroft, you'll act as the technical escalation point for issues that can't be resolved remotely β diagnosing complex problems, getting hands-on with workplace technology and taking ownership through to permanent resolution.
There will also be occasional travel to other sites within approximately 30 miles, with a company car and fuel card provided.
This isn't a role where you'll spend your entire day sitting on a Service Desk.
You'll be trusted to work autonomously, visit sites when required, investigate problems properly and help improve the overall quality and reliability of IT services.
π οΈ What You'll Be Doing
- Providing 2nd Line onsite support for incidents that can't be resolved remotely.
- Taking ownership of complex technical issues through to resolution.
- Troubleshooting Windows, macOS, Microsoft 365, enterprise applications and endpoint devices.
- Supporting identity and access issues, including MFA, permissions and joiner/leaver processes.
- Troubleshooting connectivity and workplace technology.
- Supporting printers, meeting-room technology, shared devices and peripherals.
- Carrying out equipment replacements, installations and onsite setup.
- Acting as a technical escalation point for the 1st Line Service Desk.
- Supporting major incidents where an onsite technical presence is required.
- Identifying recurring problems and helping eliminate their root causes.
- Working closely with central Engineering, Service Desk and Workplace Technology teams.
- Coordinating with third-party suppliers where required.
- Maintaining accurate technical documentation and asset records.
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The position is designed for someone who can operate with a high degree of autonomy and take genuine technical ownership rather than simply escalating problems elsewhere.
π€ What We're Looking For
You'll ideally have 3+ years' experience within a 2nd Line, Desktop Support, IT Support or similar technical support position, ideally within a multi-site or enterprise environment.
We're particularly interested in experience across:
Microsoft 365 | Windows | macOS | Endpoint Support | Identity & Access | MFA | Permissions | Connectivity | Printers | Meeting Rooms | Workplace Technology
You'll need to be comfortable troubleshooting independently and confident communicating technical issues to non-technical colleagues.
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You'll also need to be comfortable working across multiple locations when required and managing your own workload and priorities.
β Nice to Have
Any experience across the following would be beneficial:
Intune, JAMF, RMM or endpoint-management tooling
PowerShell or other scripting/automation
Problem Management and Root Cause Analysis
Major Incident Management
CMDB / IT asset management
Monitoring and alerting
Change Management
Working with external IT suppliers and vendors.
π Location & Travel
Your primary base will be Seacroft, Leeds, with the expectation that you'll work onsite.
There may occasionally be a requirement to support other locations, typically within approximately a 30-mile radius of the base site.
A company car and fuel card will be provided, so you'll have everything needed to travel between locations.
π Why Join?
This is a great opportunity for an experienced 2nd Line Engineer who wants more ownership and variety than a conventional Service Desk role.
You'll join a growing technology function where you'll have the autonomy to solve problems properly, improve how support is delivered and work closely with wider technical teams.
If you're technically strong, enjoy dealing directly with users and like being the person people rely on when an issue needs hands-on investigation and resolution, we'd love to hear from you.
βIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iβve been looking for.β
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