How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join Our Team as a Veterinary Receptionist!
Are you ready to put pets first? At CVS Vets, we make pets a priority every day!
We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our St David's Veterinary Hospital.
Location
Exeter
Contract
PERMANENT
Hours
9am to 6pm
Shift Pattern
Every other Sunday
Discover Our Practice
Established in 1941, St David's is a fully equipped small animal hospital in Exeter. The practice has a branch site at Exminster and the main site at St David's Station Exeter. The hospital is also home of the CVS 24/7 Out of Hours (OOH) centre which serves many of the practices in Exeter and the surrounding area with their OOH care.
St David's offers all routine small animal veterinary services as well as a referral service in orthopaedic, laparoscopic (keyhole) and hip surgeries. The practice is also able to treat complex medical and cardiology cases.
Our dedicated and professional team pride themselves in providing compassionate, 24hr veterinary care in the heart of Exeter, tailored to meet the needs of the client and patient.
Practice Website Link
As a receptionist for our Out of Hours service, you will be the first point of contact when a client visits, or calls the practice, with an emergency with their pet. You will be expected to triage telephone calls and give outstanding client service in a calm, professional manner to clients who will be very worried and concerned for their pet. This is a part-time role but there may be opportunity to take additional shifts to cover annual leave and it could be a stepping stone to a long term career in veterinary practice as we encourage personal development and the opportunity to grow in your role.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups.
Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.
With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.
If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About The Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We're Looking For
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer To You
We understand that benefits matter. Here are just a few of the perks you'll enjoy:
- Salary aligned with the National Minimum Wage
- Five weeks' annual leave (pro rata) per annum, plus bank holidays
- Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
- Staff discount scheme on Veterinary bills and care
- Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
- Employee Assistance Programme for confidential wellbeing support
- And lots more, as part of our commitment to help you feel recognised, supported and appreciated!
For a full list of what we offer, click here:
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.
We're committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location