• Establish and lead the Design Authority

  • Facilitate design governance for operating model changes, ensuring decisions are reviewed, challenged, documented and tracked through an appropriate decision log.

• Maintain operating model artefacts and blueprints

  • Own the creation and ongoing management of key design artefacts, including end-to-end operating model blueprints, role definitions, responsibility maps, interaction models, service boundaries and design playbooks.

• Integrate design across 1-COM pillars

  • Partner with delivery, agile ways of working, tooling, engagement, governance, people transition and coaching leads to ensure the operating model is coherent, connected and practical to implement.

• Provide operating model governance and decision support

  • Define and maintain the governance framework, performance measures and decision-making processes that enable ongoing oversight of the operating model, ensuring it delivers measurable organisational benefits while maintaining simplicity and effectiveness.

• Clarify boundaries, accountabilities and dependencies

  • Work across functions and platforms to define clear accountabilities, decision rights, hand-offs and overlaps, particularly where 1-COM interacts with LPM, value delivery, HR, Enterprise Architecture and platform delivery teams.

• Enable consistent adoption of design standards

  • Produce templates, guidance and reference materials that help teams understand and apply the operating model consistently across different contexts.

• Provide trusted advice on operating model design choices

  • Serve as the recognised subject matter expert for operating model design, providing strategic advice, constructive challenge and recommendations to senior leaders on organisational design choices, trade-offs and long-term operating model direction.

• Drive continuous improvement of the operating model

  • Use feedback, metrics and lessons learned and emerging business needs to identify improvements and ensure the operating model remains relevant, practical and effective over time.

About you

You are a recognised operating model and organisational design expert, with significant experience shaping enterprise-wide operating models, governance frameworks and design standards within complex transformation environments. You bring the credibility, judgement and influence required to guide senior leaders through strategic design decisions, balancing enterprise consistency with business agility while ensuring the operating model delivers measurable organisational outcomes.

Specifically, we are looking for:

• Extensive experience in operating model or organisational design, with strong understanding of how structures, roles, processes, governance and ways of working come together to enable effective delivery.

• Proven experience shaping and maintaining design artefacts, including operating model blueprints, role definitions, responsibility maps, interaction models, service boundaries and decision frameworks.

• Strong understanding of scaled change delivery environments, including agile operating models, value streams, Agile Release Trains, Lean Portfolio Management and product-centric ways of working.

• Experience establishing or leading design authorities, governance forums or decision-making frameworks, with the ability to balance consistency, control and platform autonomy.

• Strong stakeholder management and influencing skills, with the ability to work effectively with senior leaders across Change, Technology, Product, HR, Enterprise Architecture and platform teams.

• Ability to manage complexity and ambiguity, bringing clear structure, practical recommendations and sound judgement to challenging operating model questions.

• A pragmatic, outcome-focused mindset, ensuring governance and design standards enable delivery rather than slow it down.

You will thrive in this role if you are:

• Passionate about creating clarity in complex organisations
• Energised by solving cross-functional design challenges
• Comfortable operating with ambiguity and shaping structure where it does not yet exist
• Skilled at balancing enterprise consistency with local flexibility
• Focused on enabling better outcomes through simple, practical and well-governed operating model design

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.