Lloyds Banking Group
Operating Model Lead (6-month FTC)
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End Date
Tuesday 15 September 2026
Salary Range
£78,098 - £91,880
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Job Description Summary
We are looking for a senior leader to define and shape the continuous evolution of our operating model. This role is primarily focused on where we are going, translating strategy, market shifts, customer expectations, and technology change into clear enterprise design choices.
Job Description
We are looking for a senior leader to define and shape the continuous evolution of our operating model. This role is primarily focused on where we are going, translating strategy, market shifts, customer expectations, and technology change into clear enterprise design choices.
Alongside shaping the future, you will ensure that the operating model evolves in a coherent and controlled way, maintaining a clear view of how changes across the organisation interact, and intervening where necessary to protect the integrity of the model.
You will act as architect, challenger and advisor to senior leadership, bringing clarity to complex cross-enterprise questions, ensuring individual choices add up to a coherent operating model that is commercially grounded and positions the organisation for long-term success.
What you will do
- Define and evolve the target operating model, with a clear forward-looking horizon
- Translate strategy into enterprise design choices across products, platforms and functions
- Anticipate how customer expectations, technology and competition will reshape the organisation
- Frame and test hypotheses on how operating model changes can improve pace and value release
- Develop and maintain design principles, guardrails and decision frameworks
- Bring external insight and benchmarks to challenge and validate direction
- Frame strategic options, trade-offs and implications for executive decision
- Track and assess changes across the organisation, including those outside the immediate team
- Identify where changes may create unintended consequences, fragmentation or misalignment. Intervening early to protect coherence and integrity of the model
- Ensure the operating model evolution is commercially grounded and scalable
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What we are looking for
- Deep experience shaping and evolving operating models, anticipating how strategy, technology and market dynamics will reshape the organisation
- Strong understanding of how products, platforms, structure, governance and funding interact
- Strong commercial instinct, linking design to growth, cost and performance outcomes
- High levels of curiosity, actively seeking external perspective and benchmarking thinking
- Ability to think at system level, anticipating second- and third-order impacts of change
- Ability to simplify complexity, frame trade-offs and drive clarity in ambiguity
- Exceptional senior stakeholder management, able to influence, challenge and build trust
- Confidence to intervene and challenge decisions that risk breaking the model
- Comfortable operating as a close, trusted partner to leadership, with the judgement to lead independently
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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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