Sanderson
Operating Model Transformation Lead
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We're supporting a market-leading retail media business on the search for an experienced Operating Model Transformation Lead to lead a critical organisation-wide transformation programme.
We're looking for a senior, hands-on transformation leader who has personally delivered complex operating model change across commercial, product, technology and operational functions. Someone who can work confidently with senior executives while rolling up their sleeves to drive implementation, unlock delivery performance and embed lasting behavioural change.
The Opportunity
Reporting into the senior leadership team, you'll be responsible for defining and implementing a new end-to-end operating model that closes the gap between business ambition and delivery capacity.
You'll play a pivotal role in aligning leadership teams, improving decision-making, establishing governance and creating a transparent view of demand, capacity and priorities across the organisation.
Success will be measured not by recommendations, but by tangible business outcomes, improved delivery performance and a self-sustaining operating model that continues long after the engagement ends.
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Key Responsibilities
- Lead a complex operating model transformation from diagnosis through to implementation and adoption.
- Align senior stakeholders with competing priorities and objectives.
- Create transparency across demand, capacity, delivery commitments and resource allocation.
- Design and implement governance structures, decision-making forums and leadership cadences.
- Define clear accountabilities, decision rights and cross-functional interfaces.
- Improve value flow, predictability, accountability and delivery performance.
- Resolve organisational and structural challenges across multiple teams.
- Lead sensitive discussions around organisational design, responsibilities and ways of working.
- Establish outcome-led performance management and leadership reporting.
- Build stakeholder engagement and communications strategies to support adoption.
- Maintain RAID management, action tracking and dependency management.
- Coach leaders and teams to ensure long-term sustainability and capability transfer.
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Essential Experience
- Proven track record leading large-scale operating model transformations.
- Experience delivering change across Product, Technology, Engineering, Commercial and Operations teams.
- Demonstrable evidence of personally implementing transformation initiatives rather than purely consulting or advising.
- Strong stakeholder management skills with the ability to influence executive-level decision makers.
- Experience aligning leaders around competing priorities and organisational goals.
- Expertise in governance design, portfolio management and operating model implementation.
- Experience creating demand and capacity management frameworks.
- Strong understanding of delivery flow, planning, prioritisation and organisational effectiveness.
- Ability to thrive in complex, ambiguous and matrixed environments.
- Proven success embedding sustainable change and building internal capability.
- Retail Media experience is essential
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