Gerrard White Consulting
Operational Account Manager
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Operational Account Manager
Hybrid | Solihull
Are you commercially-minded and thrive on building strong client relationships and driving performance?
This leading insurtech and vehicle replacement solutions provider is going through a period of rapid growth and is looking for an Operational Account Manager to lead the day-to-day delivery of dedicated hire contracts.
This is a genuinely exciting time to join, with real scope to shape how operational excellence is delivered as the business scales.
What you'll be doing:
- 🤝 Acting as primary operational contact for key client accounts, leading performance review meetings
- 📊 Monitoring operational KPIs and using data to drive productivity, quality, and efficiency
- 🛠️ Identifying operational risks and implementing effective mitigation plans
- 📈 Analysing performance data and presenting reports/dashboards to clients and senior leadership
- 👥 Leading, coaching, and developing the dedicated hire team
- 🎓 Designing and delivering customer experience training across the business
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What we're looking for:
- ✔️ 5+ years' operational or account management experience, including 2+ years in a leadership role
- ✔️ Experience within vehicle rental, fleet management, mobility, or a related industry
- ✔️ Strong client relationship and stakeholder management skills
- ✔️ Highly analytical with excellent problem-solving skills
- ✔️ A full UK driving licence
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A Project Management or Lean Six Sigma qualification would be a bonus, as would experience implementing digital customer service tools such as chatbots or self-service platforms.
Hybrid working, 2-3 days in office per week.
Join a business on an exciting growth journey and help shape its customer experience for the future.
We're looking forward to hearing from you, please send your CV for immediate consideration.
Salary: £38,000–£42,000 p/a (d.o.e)
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