About Salary Finance

Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. We already have a reach of over 4,000,000 employees through our relationships with over 600 of the biggest companies in the UK.

By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and funding partnerships with JP Morgan and Blue Owl.

Launched in 2015, we have made excellent progress, and are scaling fast. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors.

Your role in our mission

We are looking for an Operational Analyst Specialist to join our growing centralised Operations Change team. This is a primarily analytics-focused role—using data and insight to shape decisions, identify improvement opportunities, and evidence the impact of change across the whole of Operations. You will occasionally support the delivery of change initiatives when needed, but the core of the role is analytics. This role will suit someone who thrives in data, is comfortable turning complex datasets into clear operational insight, and can present findings clearly and persuasively to senior stakeholders.

What you'll do

• Own the operational MI and analytics agenda for the whole of Operations, Collections, Customer Service, Complaints, Vulnerable Customers, and any other operational function within scope.
• Build and maintain MI dashboards and reporting covering performance, quality, contact effectiveness, and customer outcome metrics. Automate routine reporting so the team spends less time producing numbers and more time acting on them.
• Deliver deep-dive analysis to identify trends, root causes, and improvement opportunities across operational functions, feeding directly into the change roadmap and business case development.
• Own the benefits tracking for the change portfolio quantifying the operational impact of delivered change and holding initiatives to the outcomes they committed to.
• Provide the data behind the decisions working with the Operations Change Manager and Leadership Team to make sure prioritisation, business cases, and post-implementation reviews are grounded in evidence, not opinion.
• Interrogate operational data to answer specific business questions from function heads and senior stakeholders, turning ambiguous requests into structured analysis.
• Monitor performance of AI and automation tools deployed across Operations evaluating accuracy, coverage, and impact, and flagging drift, bias, or edge cases to the Change & AI Specialist.
• Support the delivery of change initiatives when needed, occasionally rolling out change alongside the wider team where extra capacity is required. This is a secondary responsibility rather than the day-to-day focus.
• Develop strong governance and controls around reporting and analytics activity including audit trails, data lineage, and clear documentation of methodology and assumptions.
• Ensure compliance of analytics outputs with FCA regulations, including CONC, CCA, and Consumer Duty, particularly where reporting feeds into customer outcome monitoring.
• Present findings and insight to a range of audiences, from frontline managers to the Leadership Team, turning numbers into a clear narrative and actionable recommendations.
• Stay current with industry trends, regulatory developments, and best practices in operational analytics, MI, and financial services data.