Retail Energy Code Company
Operational Assurance Lead
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Salary: £65,000-£70,000
Hours: Full-time
Location: The role can be undertaken remotely within the UK with occasional travel to London required for events and team activities.
Who Are RECCo?
We are an independent, non-profit organisation responsible for the Retail Energy Code — a key part of how the GB retail energy market is regulated.
But we don’t just manage rules. We look ahead, not just react, helping the market change in the right way. We deliver secure digital services, clear governance, and practical solutions that protect consumers, support innovation, and help the energy system move towards net zero.
What you’ll be doing
The Operational Assurance Lead sits within the RECCo Assurance function in the Operations team and plays a central role in providing independent assurance over both RECCo's service providers and RECCo's own operational effectiveness.
The role is responsible for assessing whether outsourced service providers are delivering in line with contractual, regulatory and performance obligations, and whether RECCo's internal processes and governance arrangements are operating effectively.
As RECCo transitions to the licensed Code Manager model, the Operational Assurance Lead will work within RECCo’s established Performance Assurance framework to plan and deliver assurance reviews across service providers and selected areas of RECCo’s internal operations. help establish and operate a risk-based assurance framework that provides confidence to leadership, stakeholders and regulators that RECCo is meeting its licence obligations, Code responsibilities and performance commitments.
Working closely with internal teams and service providers, the Operational Assurance Lead will transform assurance, performance and risk information into clear, actionable insights that support continuous improvement, accountability and effective decision making.
Your Responsibilities
- Deliver and maintain elements of RECCo’s risk-based assurance programme, covering both service providers and RECCo internal operations, in line with the assurance strategy and framework.
- Undertake assurance reviews of operational processes to assess whether they are operating effectively, consistently and in line with Code, licence and stakeholder expectations.
- Monitor and challenge service provider and internal operational performance against KPIs, SLAs and other assurance measures, identifying emerging risks, trends, control weaknesses and performance issues.
- Develop and execute assurance plans that define and monitor service elements beyond KPIs.
- Evaluate the effectiveness of operational processes, controls and governance arrangements across RECCo and its service providers, reporting findings, risks and recommendations to stakeholders.
- Identify, assess, and manage issues through both informal and formal escalation routes.
- Track remediation actions arising from assurance reviews and validate the effectiveness of corrective actions.
- Analyse performance data to generate insights, highlight risks, and recommend evidence-based interventions.
- Produce and present clear, concise reports for senior and external stakeholders.
- Encourage accountability, risk awareness and continuous improvement across RECCo.
- Contribute to continuous improvement of assurance processes, frameworks, and methodologies.
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About You
You are a detail-oriented and analytical professional with strong assurance, regulatory, and stakeholder management experience. You are comfortable working with data and translating it into meaningful insights that drive action.
- Experience in performance monitoring, reporting, and data analysis.
- Ability to manage assurance frameworks, audits, and escalation processes.
- Proven capability in issue resolution, including developing corrective action plans.
- Experience delivering training and supporting stakeholder understanding of assurance processes.
- Experience applying and improving assurance, audit, compliance or risk-management frameworks in a complex or regulated environment.
- Experience assessing operational controls, governance arrangements and organisational effectiveness.
- Clear and confident communicator, able to translate complex information for different audiences and facilitate constructive discussions.
- Confident providing independent challenge and escalation.
- Prior energy sector experience can be helpful, but we’re equally open to candidates who have developed this capability in other technical or regulated environments.
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What You’ll Get In Return
We offer a great range of benefits and a collaborative culture in which you’ll have the opportunity to shape how we do things from the ground up during an exciting period of growth.
Employee benefits:
- 25 days annual leave + bank holidays and a holiday buy scheme
- Private medical insurance and life cover
- Employee Assistance Programme with access to an online portal containing a wealth of wellbeing resources, online self-help courses and shopping discounts
- Company pension scheme with 7% employer contributions
- Enhanced parental leave and pay
- 2 paid volunteering days per annum to get involved with a charity or community group of your choice and access to a payroll giving scheme if you'd like to make regular donations to charity
- £45 well-being allowance every month
- Access to lease an Electric Vehicle via a salary sacrifice scheme
- Learning budget which you can use towards courses, books, webinars or conferences
- Knowledge-sharing sessions, e-learning and an online hub of training resources to aid your professional development
Our Commitment
At RECCo we are committed to cultivating an environment that promotes equality, diversity and inclusion. We want you to bring your authentic self to work every day and feel comfortable being you, no matter your age, gender identity, ethnicity, religion, disability status or otherwise.
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