Operational Change Administrator Apprentice

Wilkin Chapman Rollits

Rollits, Grimsby (DN31 2LJ)
Closes in 14 days (Friday 16 October 2026 at 11:59pm)
Posted on 1 October 2026

Summary

Join Wilkin Chapman Rollits as an Operational Change Administrator Apprentice, gaining experience in administration, business projects and process improvement while studying towards a Level 3 Business Administrator qualification. Develop your skills within a leading legal firm, with progression towards an Assistant Project Manager role.

Wage: £14,560 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates

Training course: Business administrator (level 3)

Hours: Monday–Friday 9am–5pm (1 hour unpaid lunch)
35 hours a week

Start date: Monday 26 October 2026
Duration: 1 year 6 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support the Facilities and Operational Change teams with day-to-day administrative and operational activities
• Maintain accurate digital records, systems and business information
• Assist with onboarding new staff onto the electronic training portal and provide support where required
• Support operational projects by gathering information, tracking progress and helping ensure activities are completed on time and within scope
• Assist with business analysis, process mapping and identifying opportunities for process improvement
• Contribute to improving the client journey and customer service through effective processes and procedures
• Provide support and guidance to colleagues when new processes and procedures are introduced
• Assist with internal reporting, gathering data and producing accurate and useful information for the business
• Work collaboratively with colleagues across different teams, developing strong communication, organisation and problem-solving skills

Where you'll work

Cartergate House
26 Chantry Lane
Grimsby DN31 2LJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider: TEC PARTNERSHIP
Training course: Business administrator (level 3) Understanding apprenticeship levels

What you'll learn

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.