Cifas
Operational Change Analyst (Maternity Cover)
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Cifas is the UK’s leading fraud prevention service, managing the largest database of instances of fraudulent conduct in the country. Our members are organisations from all sectors, sharing their data across those sectors to reduce instances of fraud and financial crime. Operating as a not-for-profit means our teams put all their efforts into our mission of fighting fraud, rather than creating a financial return for shareholders.
Fraud presents a serious and significant threat to the UK and our role in protecting businesses, the public and the economy from fraud is now more important than ever before. As a result, we have ambitious plans to innovate and create new services and products that will significantly improve the way that we and our members tackle fraud.
Our employees play a crucial part in ensuring we remain the UK's leading fraud prevention service, whilst also ensuring our members remain at the heart of everything we do.
The role:
We are looking for an interim Operational Change Analyst to join Cifas on a maternity cover contract. This is an exciting opportunity for an analytical and proactive professional to use data-driven insight to support better member and consumer engagement, inform decision-making, and drive operational improvement across the organisation.
In this role, you will analyse complex data, identify opportunities to improve data quality, systems and processes, and provide clear, evidence-based recommendations that support business performance. You will also play a key role in delivering change initiatives and projects, working collaboratively with stakeholders to implement sustainable improvements and translate insight into action.
If you enjoy solving business challenges through data, influencing decision-making and supporting meaningful organisational change, this is an excellent opportunity to make a visible impact.
Responsibilities & accountabilities:
Working alongside industry specialists, the successful candidate will be responsible for:
- Leading the development of operational reporting, dashboards and KPIs, delivering high-quality insight to support business decision-making.
- Analysing data across multiple systems, identifying trends, anomalies and changes in activity, and communicating meaningful findings to a range of stakeholders.
- Supporting operational teams by resolving member and consumer data queries and delivering clear, data-driven recommendations and solutions.
- Driving continuous improvement by identifying opportunities to enhance data quality, systems and processes, taking ownership of related initiatives and improvements.
- Acting as a Business Analyst for operational change activities, including process governance, process mapping, business, systems and data analysis.
- Collaborating across Cifas to provide subject matter expertise on projects and change initiatives, promote a consistent approach to reporting, and represent the organisation at external meetings and industry events.
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To be successful in this role, you will have:
- A degree level education or equivalent qualification or relevant experience.
- Strong analytical and problem-solving skills, with the ability to interrogate data, statistics and business requirements to identify insights and opportunities.
- Experience using SQL, Microsoft Fabric, Power BI and advanced Excel to extract, analyse and present data effectively.
- The ability to translate complex information into clear, meaningful insights for both technical and non-technical audiences.
- Experience of driving process, system and data improvements, with knowledge of process mapping, business analysis and systems analysis desirable.
- Excellent organisational skills, with the ability to manage multiple priorities, work independently and deliver high-quality outputs to tight deadlines.
- Strong stakeholder management and communication skills, with the ability to build relationships, influence, challenge constructively and communicate effectively at all levels.
- A proactive, solutions-focused approach, demonstrating initiative, sound judgement and a commitment to achieving positive outcomes.
- Knowledge of fraud prevention, fraud systems and fraud prevention technology would be advantageous.
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In return we offer:
In return for helping us take the fight to fraud, all our employees receive an impressive benefit package, which includes:
- Remote working with approximately 2 days a month in the London office, although there will be a requirement to attend conventions, forums and events
- Generous annual leave, plus bank holidays
- Private healthcare
- Excellent pension package through salary sacrifice
- Personal and professional growth
- Employee wellbeing – Wellbeing breaks, wellbeing hub access including exercise programmes, meditation guides, sleep stories and yoga.
We have introduced agile ways of working, allowing teams to decide how best they work, while ensuring regular opportunities to collaborate and innovate. We create an environment to help you to unleash your potential and perform the most rewarding work of your career, whilst keeping your wellbeing at the foremost with initiatives in place to promote the wellness of our people.
We are committed to building a diverse and inclusive culture and have dedicated inclusion champions across the business to celebrate and promote our uniqueness. We also have a dedicated team of volunteers looking for innovative ways to give back as part of our commitments under our Corporate Social Responsibility. Since 2021, we have been recognised in the Best Companies listings, and again in 2026 have been awarded 2 stars for outstanding levels of engagement. We have also been awarded the Investors in People Gold accreditation.
If you are passionate about our purpose and would like an opportunity to make a valuable contribution to fraud prevention, we would like to hear from you.
For further information, including salary range go to our website Jobs at Cifas | Cifas Careers.
Closing date for applications is Monday 12 October 2026.
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