Serco Plc
Operational Control Centre Controller
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Operational Control Centre (OCC) Controller
Location: Gloucester Salary: £35,000 per annum plus benefits Schedule: Rota-based, including evening, night shifts, and weekends (typically 12-hour shifts, 4 days on/3 days off, with flexible working options available)
Ready to Impact a Better Future?
As an OCC Controller within our Justice and Immigration team, you will play a key role in delivering end-to-end operational support for the Prisoner Escort and Custody Services (PECS) contract. You will collaborate closely with colleagues across the South of England to plan, coordinate, and monitor high-stakes movements—ensuring safety, welfare, and compliance at every stage.
Your work will have a direct and meaningful impact on our colleagues and customers, ensuring a safe, trusted, and reliable service operates around the clock. This critical role requires sharp decision-making, calm leadership, and the ability to thrive in fast-paced, unpredictable environments.
What You’ll Do
As an OCC Controller, you will be responsible for:
- Leading and supporting operational processes that contribute to contract delivery and performance across adult and CYP services.
- Planning and scheduling PECS resources for custody transports, ensuring alignment with:
- CSOP (Custody Service Operations Plan)
- SOP (Standard Operating Procedures)
- Contractual performance targets, including:
- Timely delivery to court
- Collections, late returns, lockouts
- Inter-Prison Transfers
- Making welfare-prioritised decisions for both crew and custody service users.
- Ensuring efficient resource utilisation, including:
- Fleet management
- Crew hours and breaks
- Driving requirements
- Building strong, trust-based relationships with key internal and external stakeholders, such as:
- HMCTS (Her Majesty’s Courts and Tribunal Service)
- HMPPS (Her Majesty’s Prison and Probation Service)
- Custody suites, prisons, PMU (PrisonManage Unit), and vehicle bases
- Communicating effectively to resolve operational issues logically and defensibly.
- Maintaining operational compliance with Health and Safety Group Operating Standards.
- Fostering a positive working environment and contributing to continuous improvement initiatives.
- Supporting and training colleagues in best practice and systems.
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Does This Sound Like You?
We actively welcome applications from those with experience in:
- Military or blue-light services
- Call centre and control-room environments
Essential success criteria include: ✔ Excellent verbal and written communication skills ✔ Strong problem-solving and interpersonal capabilities ✔ Competency in complex IT systems—comfortable working in data-driven environments ✔ Ability to prioritise duty-of-care for vulnerable individuals in high-security settings
Vetting and Checks
- An Enhanced DBS check will be required, including details of spent and unspent convictions, cautions, and relevant police records.
- Occupational Health Questionnaire to be completed for support and programme eligibility.
What We Offer
Career Development & Growth
- Clear progression pathways with targeted mentoring and supervisor support.
- Access to over 1,100 internal training courses, qualification funding, and apprenticeships.
- Global Employee Networks for professional support and personal growth.
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Wellbeing & Support
- 25 days’ holiday + bank holidays, with the option to purchase up to 5 additional days.
- Contributory pension scheme (up to 6%).
- Physical & mental health support, including:
- Employee Assistance Programme
- Bupa Anytime HealthLine
- Wellbeing app
- 30% discount at Serco-managed leisure centres
- 24/7 virtual GP service
- Discounts across 1,000+ retailers (food, clothing, tech, travel).
Inclusion & Diversity
- Formal recognition of global employee networks (gender, multicultural, disability, LGBTQIA+).
- Paid volunteering days and tax-free charitable giving via Payroll Giving Scheme.
- Pennies-to-donation scheme for Serco’s internal charity fund.
About Serco
Serco drives impact in areas like defence, justice, immigration, healthcare, and transport. We empower public services to deliver better outcomes for society.
As a Disability Confident Leader (Silver Standard) company, we commit to reasonable adjustments and equal opportunities. We support flexible working solutions and welcome discussions around accessibility.
We also adhere to ‘Ban the Box’ principles for fair employment opportunities.
Ready to apply? Click the Apply Today button now—applications may close early due to high demand.
For assistance, contact: 0345 010 4000
Serco is an organisation with: 🔴 A team-wide commitment to fairness 🔴 Diverse perspectives as assets 🔴 Real-world opportunities to unlock potential. Be part of it.
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