At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Key Responsibilities Include

Detailed job description and main responsibilities

• Leading the rollout and adoption of Confluence, establishing a comprehensive and accessible knowledge management system.
• Supporting recruitment and onboarding activities to help build and maintain a high-performing workforce.
• Delivering engaging training programmes, workshops, and team development events to support staff growth and performance.
• Providing leadership and guidance to Training and Administration teams, fostering a positive and collaborative working environment.
• Acting as deputy to Operational Managers when required, maintaining service continuity and supporting operational decision-making.
• Driving continuous improvement and supporting the implementation of new ways of working across the Outpatient Administration Centre.

Key skills

• Strong organisational and coordination skills
• Excellent communication and team-working abilities
• Confident analysing data and producing reports
• Good knowledge of RTT rules and patient pathway processes
• Accuracy and attention to detail, especially with data
• Ability to manage competing priorities and work under pressure
• Skilled in NHS systems such as eCamis (or similar)
• Evidence of supervisory experience and emerging leadership skills.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• Educated to degree level or possessing an equivalent level of experience, training, and knowledge
• Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
• Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
• Ability to analyse and interpret performance report information
• Organisational knowledge of admin procedures and working processes
• Experience in a supervisory role
• Ability to work under own initiative
• Proven ability to work to deadlines, prioritise and multitask
• Able to manage fluctuating demands on the post in calm and logical manner

Desirable criteria

• Courses/further study attended to demonstrate evidence of personal development
• Experience of dealing with non-routine and complex problems, progress chasing, resources and staff allocation
• Awareness of health service policy in relation to Trust access targets.
• Patient Administration System (for example eCamis, LUNA, CHARTS) trained.
• Service Improvement training
• Knowledge of medical terminology
• International Computer Driving Licence (ICDL)

Skills

Essential criteria

• Ability to learn and assimilate information quickly
• Attention to detail
• Collaborative approach
• Data analysis
• Communication
• Emotional intelligence
• Interpersonal skills
• Logical thinking
• Leadership
• Organisational skills
• People management
• Working under pressure

Trust Values

Essential criteria

• Patients First
• Always Improving
• Working Together