University Hospital Southampton NHS FT
Operational Coordinator
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Job Title: Operational Coordinator
Contract Type: Permanent
Under current Home Office rules, this role is not eligible for Skilled Worker visa sponsorship.
Please be advised that this vacancy may close earlier than stated if we receive a large number of applications.
Main duties of the job
This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment and is passionate about improving patient pathways, enhancing service delivery, and driving continuous improvement.
We are seeking an enthusiastic and forward-thinking Operational Coordinator to join the Children’s Hospital team. As part of our team you will play a key role in supporting operational performance, ensuring patient pathways are effectively coordinated and meet Trust and national access standards.
You will directly line manage Specialty Administrative Team Leaders, providing clear guidance and support to enable high-quality patient care, while ensuring efficient and consistent pathway management.
You will be a proactive problem-solver, confident in addressing ad hoc challenges, escalating risks where needed, and championing new ways of working. Strong organisational skills, adaptability, and a fair, inclusive leadership style are essential, along with a commitment to excellence and service improvement.
We welcome and encourage prospective applicants to contact us for an informal discussion. There may be an opportunity to increase the number of hours offered.
Working for our organisation
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good’ by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.
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We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
Detailed Job Description And Main Responsibilities
In this role, your key responsibilities will include supporting operational delivery across services with the Children’s Hospital, ensuring patient pathways meet Trust and national standards while maintaining efficient patient flow and resource coordination.
- Using RTT and operational data to monitor performance, validate pathways, identify improvement opportunities, and produce regular reports, audits, and insights.
- Act as a key point of coordination, managing operational pressures, resolving ad hoc issues, escalating risks, and communicating effectively with stakeholders.
- Provide leadership support through line management, staff development, contribution to service improvement and transformation projects, and deputising for senior managers when required.
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The successful candidate will have strong organisational, multitasking, and time management skills, with the ability to work under pressure and meet deadlines.
- Excellent communication, interpersonal, and report-writing skills, with a collaborative and solution-focused approach.
- Strong analytical ability, with attention to detail and the capacity to quickly interpret and assimilate complex information.
- Effective leadership and people management skills, with a proactive and enthusiastic approach to service improvement and innovation.
Person specification
Trust Values and Behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
Qualifications, Knowledge And Experience
Essential criteria
- Educated to degree level or possessing an equivalent level of experience, training, and knowledge
- Competent in use of IT systems. Good level of keyboard skills including relevant software packages (Microsoft Office: Word, Excel, Outlook)
- Previous NHS administration experience. Excellent working knowledge of eCamis system and relevant Trust and NHS procedures
- Ability to analyse and interpret performance report information
- Organisational knowledge of admin procedures and working processes
- Experience in a supervisory role
- Ability to work under own initiative
- Proven ability to work to deadlines, prioritise and multitask
Desirable criteria
- Courses/further study attended to demonstrate evidence of personal development
- Patient Administration System (for example eCamis, LUNA, CHARTS) trained.
- Service Improvement training
- Knowledge of medical terminology
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