Operating as a cross-functional change agent, the Operational Excellence Senior Manager supports standardisation, digital transformation, and new ways of working, ensuring solutions are scalable, repeatable, and effectively adopted across regions.

Key Responsibilities

Operational Excellence Frameworks & Process Architecture

• Lead the design and deployment of end-to-end process architecture and the Operational Excellence playbook across MVH Europe.
• Define standards, tools, governance models, and methodologies that support consistent operational performance at scale.

Continuous Improvement & Lean Coaching

• Coach Area and Practice Managers in lean methodologies and continuous improvement techniques.
• Build operational capability across regions by embedding structured problem-solving and performance improvement mindsets.

Standardisation, Automation & Performance Improvement

• Identify opportunities for process standardisation, automation, and efficiency improvements.
• Ensure successful rollout and adoption of improvements across clinics and regions.

Performance Management & KPI Tracking

• Monitor process adherence and operational performance through KPI tracking and root cause analysis.
• Drive data-informed improvement actions that enhance quality, efficiency, capacity, and consistency.

Change Management & Best Practice Scaling

• Support change initiatives in clinics and ensure new ways of working are embedded effectively.
• Identify, test, and scale best practices from high-performing clinics across the group.

Education & Professional Qualifications

Minimum:

• Bachelor’s degree

Preferred:

• Experience in the health industry, preferably within veterinary care, human healthcare, or dental services
• Lean, Six Sigma Green Belt or Black Belt certification

Knowledge / Experience

• 5+ years of experience in operational improvement, continuous improvement, or lean transformation roles.
• Demonstrated experience coaching leaders and teams in operational excellence methodologies.
• Strong knowledge of process mapping, standardisation, and KPI systems.
• Strong process management experience, including ownership of end-to-end processes and governance models.
• Proven ability to work cross-functionally in complex, multi-site, multi-country environments.
• Strong communication, facilitation, and stakeholder engagement skills.
• Ability to work independently and influence without formal authority

Key Competencies

• Drives Results
• Priority setting
• Action Oriented
• Influencing without authority
• Creates Collaborative Relationships
• Process Management

Our Offer

Join a purpose-driven company, where we’re striving to shape the future of veterinary care, together.

• An industry competitive salary and benefits package.
• A stimulating work environment with good opportunities for personal development.
• Freedom to take responsibility and the opportunity to influence.
• Hybrid working in an international, digital work environment.
• Learning and development opportunities.
• The opportunity to cuddle our beloved 4-legged friends in our offices.

We are always open for a conversation to discuss your individual needs.

Interested?

Please contact Christina Scimeca, Group Corporate Recruitment Partner, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through clicking the apply button below.

MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.

Internal Candidates/Associates: If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment process.