Operational Improvement

• Lead and coordinate improvement activity across multiple services, ensuring interventions are timely, proportionate, and deliver sustainable outcomes.
• Personally lead on complex or high-risk improvement programmes.
• Support services to achieve and sustain compliance with regulatory and organisational standards.
• Work alongside operational leaders to improve quality, compliance, staffing stability, occupancy, agency usage, and overall service performance.
• Contribute to the mobilisation and development of new services where required.

Partnership Working

• Build trusted relationships with Area Managers, Registered Managers, and functional colleagues, acting as the primary operational improvement contact for Area Managers across the region.
• Coordinate cross-functional support to services, ensuring improvement activity is collaborative and aligned.
• Promote a culture of shared accountability for quality and operational excellence.

Measuring Impact and Assurance

• Develop and monitor meaningful measures of operational improvement alongside the Head of Operational Improvement.
• Evaluate the effectiveness of improvement interventions using operational, quality, and financial performance data.
• Produce reports highlighting impact, trends, risks, and opportunities.

About You

We are looking for an authentic, approachable, and visible leader who is passionate about improving outcomes for the people we support. You will be collaborative, resilient, and solutions-focused, with the ability to lead by example and build trust quickly across teams. You will be a confident decision-maker with sound judgement, who remains calm and effective under pressure and demonstrates integrity, professionalism, and accountability in all aspects of your work.

Skills and Experience

Essential:

• Level 5 Diploma in Leadership and Management for Adult Care (or equivalent).
• Full UK driving licence with willingness to travel regularly across services.
• Significant leadership experience within adult social care services supporting people with learning disabilities, autism and/or mental health needs.
• Experience leading improvement programmes that have delivered measurable outcomes.
• Experience coaching, mentoring, and developing operational leaders across multiple services or geographical regions.
• Experience building effective relationships with operational leaders and cross-functional teams to deliver service improvement.
• Excellent understanding of adult social care legislation, governance, safeguarding, and regulatory requirements.
• Strong knowledge of operational performance management and quality assurance.
• Ability to lead, motivate, and develop high-performing teams alongside excellent communication, influencing, and relationship-building skills.
• Strong analytical skills with the ability to interpret quality, operational, and performance data to measure, evaluate, and demonstrate impact.
• Excellent planning, prioritisation, and organizational skills, with the ability to manage competing priorities.

Desirable:

• Degree or professional qualification in Health and Social Care, Leadership, or Quality Improvement.
• Experience establishing or mobilising new services.

Why join ivolve?

This is an exciting time to join a supportive and forward-thinking team where your contribution will genuinely make a difference. We offer flexibility, collaboration and the opportunity to work in a role where your insight and ideas will help shape operational and financial performance across the business. In addition:

• Birthday off (after qualifying period)
• Weekly lotto & scratch-card rewards
• ivolve Extra discounts platform
• Ongoing training & development (internal academies + external courses)
• Annual colleague awards & recognition events
• Salary advance scheme (after qualifying period)

If you are looking for a role where you can add value, influence change and continue developing within a collaborative environment, we would love to hear from you.