United Utilities
Operational Intelligence Transformation Manager
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The Role
We're looking for an inspiring and driven Operational Intelligence Organisation Transition Manager to lead a transformational change programme that will redefine how Operational Intelligence (OI) is embedded across our water and wastewater business.
In this high-impact role, you'll be at the forefront of organisational change, leading teams across both office and field environments to adopt new ways of working that improve operational performance, customer outcomes, and regulatory compliance. You'll champion the development and implementation of Operational Intelligence capability, bringing people, processes, and technology together to create lasting change.
Working closely with operational leaders and key stakeholders, you'll drive the delivery of our Strategic Roadmap by embedding new processes, procedures, and quality standards, while ensuring our people have the training, support, and engagement they need to succeed. This is a unique opportunity to influence business-wide transformation, build capability at scale, and leave a lasting legacy across the organisation.
What You'll Be Doing
- Lead the development and implementation of new Operational Intelligence (OI) ways of working, driving continuous improvement, efficiency, and quality.
- Embed OI capability across the business, supporting transformational change and adoption of best practice.
- Oversee major incident coordination for OI platform-related contingencies, ensuring operational resilience.
- Deliver strategic and operational plans that support business objectives and maximise resource effectiveness.
- Drive problem-solving, decision-making, and collaboration to improve performance and long-term outcomes.
- Build strong relationships with internal and external stakeholders to support successful delivery and organisational change.
- Lead, coach, and develop teams, fostering a high-performance culture and building capability.
- Manage OI analytical and transformation projects, ensuring alignment with the company's strategic roadmap.
- Maintain robust governance, quality assurance, and documentation standards while driving continuous improvement.
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What We're Looking For
- Degree, HNC, or equivalent qualification in a relevant discipline, supported by experience within the water and/or wastewater industry.
- Strong planning, organisational, analytical, and problem-solving skills, with the ability to translate complex challenges into practical solutions.
- Proven experience leading teams and developing high-performing, collaborative cultures.
- Demonstrable continuous improvement and transformation expertise, with a track record of designing, delivering, and embedding new ways of working that drive measurable business benefits.
- Excellent communication and influencing skills, able to engage stakeholders at all levels and successfully lead organisational change.
- Strong understanding of water and wastewater network operations and associated business processes.
- Proven ability to identify opportunities for innovation, drive operational excellence, and deliver sustainable performance improvements.
- Experience delivering strategic projects and transformation programmes within the water industry or similar operational environments.
- Resilient, proactive, and results-focused, with the determination to see complex projects through to successful completion.
- A confident and credible leader who demonstrates enthusiasm, self-awareness, continuous learning, and the ability to motivate others to embrace change.
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Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
About Us
Salary - Competitive Salary
Work Type - Hybrid
Job Location – Blackburn WWTW Cuerdale Lane, Samlesbury Blackburn Lancashire PR5 0UY
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener, and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion, and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
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