University College London Hospitals NHS Foundation Trust
Operational Manager – Theatres, Pain and Private Patients

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An Exciting Opportunity for an Experienced Project Manager
An exciting opportunity has arisen for an experienced Project Manager to lead the operational management and service improvement of Theatres, Pain Management Services and Private Patients within the Queen Square Division.
Role Overview
The post holder will be responsible for leading the Theatre Productivity and Performance Programme, driving the delivery of the 6-4-2 productivity model and developing sustainable productivity initiatives to maximise theatre utilisation, improve patient flow and support the delivery of high-quality, efficient services.
Responsibilities
- Lead the delivery of the Theatre Productivity and Performance Programme.
- Drive the implementation of the 6-4-2 productivity model.
- Identify opportunities to improve theatre utilisation, patient flow and operational performance.
- Provide operational leadership for Pain Management Services and Private Patients.
- Manage staff, performance and service delivery to ensure high-quality, patient-centred care.
- Work collaboratively with clinical and corporate teams.
- Lead service improvement initiatives.
- Analyse performance data.
- Manage competing priorities.
- Support the delivery of strategic and operational objectives.
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Requirements
The successful candidate will demonstrate excellent leadership, project management and communication skills, with the ability to influence stakeholders, deliver sustainable change and foster a culture of continuous improvement within a complex healthcare environment.
About the Trust
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
Our Services
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street


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Our Specialties
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world-class support services including critical care, imaging, nuclear medicine and pathology.
Sustainability
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact
For further details / informal visits contact:
- Name: Alexandra Palmer Makowski
- Job Title: General Manager
- Email Address: alexandra.palmermakowski@nhs.net
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